Ict Apprentice

**Brief overview of the role**:
Clyk are looking for someone to join their super technical team. They are looking for an individual with a passion for for technology who enjoys problem solving and finding solutions.

**Working week**:
8.30 - 5.00 Monday to Friday

**Positions available**:
1

**Vacancy description**:
This apprenticeship standard is an ideal programme for those wishing to work as a support technician at Clyk. Duties will include;
- Talking to clients and guiding them through IT support issues.
- Logging and dealing with tickets from clients through our remote monitoring and management tool.
- Completing client jobs/ projects.
- Answering the phone, taking details and transferring to the right person.
- Going to client’s sites and fixing issues.
- Documenting work done using our work OS.
- Keeping own workspace tidy, cleaning duties are shared as a team around the office.

Applicant needs to use initiative and to be confident talking to clients on the phone. All duties will be supported until independent.

**Requirements and prospects**

**Qualifications Required**:
GCSE Maths & English (Grade C/4 or above).

**Desired skills**:
IT skills, attention to detail, able to follow instructions, work in a team, good mathematical skills along with good communication skills.

**Personal Qualities**:
Good Listener, Timekeeping, Respect in the workplace, communication skills, keen interest in technology.

**Training to be provided**:
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:

- IT Support Technician
- Network Technician
- Digital Communications Technician

Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.

All training is delivered online in virtual classrooms twice per week

You will undertake Functional Skills for English and/or Maths if needed

**Future Prospects**:
Full time employment.

**Other Information**:
The applicant needs to be dog friendly, and not allergic to dogs. We have an office dog called Vegas; he is a golden retriever.

**Things to Consider**:
The applicant needs to be dog friendly, and not allergic to dogs. We have an office dog called Vegas; he is a golden retriever.