Facilities Assistant/front of House

8 months ago


Stafford, United Kingdom Mitie Full time

**Job Overview**:

- Welcome clients and visitors warmly, ensuring excellent service.
- Embody Mitie values, fostering trust with clients and colleagues.
- Report to Regional Facilities Manager, managing daily admin and front desk tasks.
- Prioritize duties for smooth operations and customer satisfaction.
- Respond promptly to operational needs, demonstrating flexibility.

**Main Duties**:

- Greet visitors warmly and promptly, handling inquiries efficiently.
- Maintain reliability, flexibility, and honesty.
- Provide consistent service and ensure security awareness.
- Resolve visitor issues with problem-solving skills.
- Take ownership of tasks and support new colleagues.
- Communicate with visitor arrivals promptly and assist with queries.
- Monitor and maintain cleanliness of client areas and meeting rooms.
- Log and report housekeeping and maintenance issues.
- Stay updated on health & safety regulations.
- Provide additional support to clients as needed.
- Ensure adherence to service level agreements and KPIs.
- Coordinate contractor visits and material deliveries.

**What We're Looking **For**: In a Facilities Assistant/Front of House role, we seek individuals who embody professionalism, excellent communication skills, and a strong commitment to customer service. Key qualities include:

- Warm and welcoming demeanor.
- Strong interpersonal skills.
- Reliability and flexibility.
- Attention to detail.
- Problem-solving abilities.
- Security awareness.
- Team player mentality.
- Proactive approach.

**Knowledge**:

- Working knowledge of Health & Safety Processes.
- Experience with Front of House systems.
- Fluent in English with strong verbal and written communication skills.


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