Primary Care Digital Support Technician

3 weeks ago

Bexley, United Kingdom BHNC Full time

To support all practices within the designated PCN to make timely decisions and plans to support the

achievement of PCN DES and associated targets, this includes examples such as IIF / EA / Access and

Capacity. To achieve the above, the DST will:

- Set up templates (EMIS / Ardens etc) to collect the required data
- To develop reports detailing KPIs
- Extracting monthly data and reporting against KPIs
- Reviewing all data extracted to ensure it is accurate and where errors are identified, work with Practice Managers to help address errors.
- Agree trajectories to meet any shortfall.
- Present reports to governing body partners, Clinical Directors and PCN meetings
- To work with PCN business manager to agree priorities and deliverables regarding any projects which require DST input
- To support practices with wider digital needs though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies

**Role and responsibilities**:

- Work with other DSTs to share best practice / ideas to improve patient care. Support each other during times of increased workload or leave.
- Working closely with designated practices, Primary Care Networks and the primary care facilitators, in identifying and responding to the required reporting of quality data in order to ensure patients receive the right care in the right place at the right time.
- Interacting with and influencing others, having working level contact with colleagues and service users, and may supervise others or make decisions which impact the work assigned to others or to other phases of projects.
- Contributing fully to the work of teams, planning, scheduling and monitoring their own work within limited deadlines and according to relevant legislation, standards and procedures. Awareness of and compliance with all relevant practice policies and procedures.
- Undertake higher level information governance training specifically in line with the role including key learning relating to information security and data protection.

Digital Support Technicians have the following core duties:
D
- Assist Practice Mangers and Business manager with the implementation of new ICT systems to ensure PCN / Practice objectives are met.
- Monitor and analyse complex digital information using various intelligence systems.
- Respond to user enquiries.
- Maintain data, digital resources and data systems.
- Communicate effectively to the wider Stakeholder and members within the Network, included but not limited to; Teams, phone, face to face, etc.
- To attend and explore learning through digital resources, for example webinars on system updates.
- Ability to work both independently and as part of a team
- .
- Maintain an awareness of current, emerging and fringe digital technologies.

Specific duties for this role:

- Work as a digital champion - training and supporting colleagues to make best use of technology-based productivity tools.
- Adapt, design information systems to meet the specifications of others; responsible for the operation of one or more information systems for department/service, major job responsibility.
- Introduces, adapts and improves information systems within own area e.g. developing and implementing systems to input, store and disseminate information used in statistical/data analysis; responsible for one or more information systems for collection of statistical/epidemiological information.
- Collaborative working with SEL digital transformation Lead.
- Help service users register for and access information, products and services through online and digital channels.
- Support and coach service users in their use of these digital technologies.
- Diagnose and resolve service users’ digital problems with accessing and using the digital technologies and advising on related software problems.
- Utilise software packages and tools such as collaborative technologies, to interface effectively with service users.
- Use a variety of digital channels to maximise effective external user support and to resolve external end-user problems.
- Use and maintain information systems to manage service delivery, improve user experience and increase organisational productivity.
- Adhere to relevant principles of good governance and carry out its functions effectively, efficiently and economically.
- Identify and raise risks and issues.
- Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development
- Participate in any training programme implemented by the management team
- Effectively manage own time, workload and resources
- Assess own performance and development and take accountability for own actions, either directly or under supervision.

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