Bilingual Operational Excellence Coach

5 months ago

Belfast, United Kingdom Redzone Full time

**Company Description**
Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology - not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1200 plants and 325,000 users, Redzone is changing the way people work - one plant at a time.

The **OpEx Coach **is responsible for leading major Lean and cultural transformations across their customers in the **Food & Beverage, CPG, **and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading through doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
- This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.
- Must be based in the UK or willing and able to obtain UK working visa with frequent travel to UK.
- Bilingual in English and German or French required

**Responsibilities**
- Oversees and coaches 5-7 customers at a time
- Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
- Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
- Tracks performance data and customer uplifts throughout the deployment
- Leads process improvement and kaizen activities for customers
- Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
- Facilitates remote weekly customer progress meetings
- Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
- Manages project schedules with customers
- Provides Success Assessments upon project completion
- Delivers executive overviews and provides customers with information related to all Redzone programs
- Troubleshoots customer technical issues as needed
- Supports customer identification of next steps in their Redzone journey
- Other duties as assigned

**Qualifications**
- Fluent in both English and German OR French
- Senior Operations Leadership experience in manufacturing environments
- Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
- Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
- Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
- Ability to develop/maintain strong relationships with clients and internal teams
- Excellent interpersonal and organizational skills
- Strong written and verbal communication skills
- Sound judgment and excellent assessment skills
- Ability to manage time effectively and to work in a high paced, high growth environment
- Ability to prioritize tasks within active projects to meet critical path deadlines
- Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
- Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
- Able to learn software required to perform successfully in this position
- Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

**Education/Experience**
- Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
- Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles
- 2 years in a similar position, providing direct coaching to business clients, is desired but not required

**Additional Information**

**About QAD and QAD Redzone**:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise sof

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