Business Coordinator: Bathrooms: Gravesend

4 days ago


Dartford, United Kingdom Whitehead Recruitment Ltd Full time

**Business Coordinator: Bathrooms: Gravesend**

Our client requires a **BUSINESS CO-ORDINATOR**to join the Sales teams.

**THE ROLE**

The team of Business Co-ordinators are primarily responsible for achieving their Sales targets. The role entails project managing all projects which fall within a set geographical area to the highest possible standard to ensure that they have the best possiblechance of that project becoming an order.

Projects begin life as an initial enquiry from a customer which is quoted by the Estimating team. Once quoted, the Business-Co-ordinators call and speak with the project-specific key contacts with the aim of identifying the key information they need to knowto ensure effective project management.

This includes who the decision makers are, timescales and what support they need to offer the customer. After every call, a future call is diarised and this process continues right through to order stage.

Repeat business is very important. Business Co-ordinators build excellent relationships with customers and deliver outstanding customer service at every opportunity.

In addition to this, the Business Co-ordinators spend 3 hours a week proactively generating new business opportunities within their areas. New business generation is the key to our future success

**CANDIDATE PROFILE**
- Excellent communication skills
- Excellent project management and co-ordination skills
- A flexible approach, willing to go the extra mile to ensure that customers receive excellent

customer service and internal targets are achieved
- To be resilient and determined

**ROLE & RESPONSIBILITIES**
- Working as part of an internal team
- Working together with the team’s Specification Manager
- Delivering outstanding service to all customers
- Achieving team order intake targets
- Making quality appointments for the team’s Specification Manager to attend
- Day to day project management of approximately 200+ projects
- New business generation including development of postcodes within your designated

geographical area
- Managing a work-pad of outgoing project calls, plus incoming calls from customers
- Achieving desired call rates and % of time on phone
- Achieving desired conversion rates on quotes to orders
- Working with various internal departments including Communications, Estimating, CAD and

Customer Service
- Making and maintaining accurate project notes & information on Integrated

**REQUIRED SKILLS**
- Excellent communication with a strong attention to detail
- Ability to multi task
- The ability to work under pressure and meet demanding deadlines
- The ability to find solutions to challenges

**REPORTING TO**
- Sales Office Manager



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