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Logistics Operations Assistant

3 months ago

Crawley, United Kingdom EEZEHAUL Full time

**Logistics Operations Assistant**

**We provide competitive and dependable logistics solutions across the UK, and that’s how we’ve become the South East’s largest regional FORS Silver approved carrier.**

**NB: This role will be on a rotational shift basis with shift times of 6am to 3pm, 7am to 4pm, 9am to 6pm and 11am to 8pm. Plus rostered Saturdays.**

**Responsibilities of Role**:

- Data Input of all outbound pallet information
- Dealing with customer queries and complaints effectively daily, ensuring excellent service at all times.
- To Issue collections to relevant collecting depot
- Dealing with drivers queries appropriately, and ensuring drivers collections and deliveries are completed to schedule
- Generate quotes for both new and existing customers
- To develop and maintain positive customer relationships
- Prepare administration within set timeframes for trunks to run to schedule
- Manage key customer accounts, including overseeing insurance, returns, delivery times and standards
- Adhere to health and safety policy, and other requirements relating to care of equipment

**Requirements of Role**
- Must have a positive, can do attitude
- Ability to work under pressure and tight deadlines
- Excellent customer service skills
- Strong Microsoft office skills
- Fluent in English both verbally and in writing
- Flexibility is essential due to the nature of the business

**Salary and Benefits**:

- Working hours, rotating shifts, Mon - Fri 6am - 3pm / 7am - 4pm / 9am - 6pm / 11am - 8pm; plus, rostered Saturdays.
- Salary of £24,000 per annum.
- Weekday overtime rates of 1.25 hours.
- Overtime rates for Saturdays at 1.50hours
- Yearly cost of living increases
- 3% Pension Contribution
- £500 refer a friend scheme
- Employee Assistance Programme and Yearly Health MOT’s
- 28 days annual leave, including bank holidays, rising yearly up to the maximum of 34
- Sponsored training across various skills.

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

**Experience**:

- Logistics: 1 year (required)

Work Location: In person