Customer Care

3 weeks ago


Leek, United Kingdom Zenics Ltd Full time

**Job role**:_**Customer Care (New Business)**_
- **B2B customer service, engineering (permanent role) **_

**Location**:_**Leek**_

**Start Date**:_**Immediate**_

**Salary**:_**£22k (pro rata)**_

**Hours**:_**25-40 hours per week (Monday to Friday)**_

**What Zenics is about**:
Zenics Ltd is a leading industrial automation repair business, based in Leek, Staffordshire.
We support engineering teams within various industry sectors with a focus on preventing and reducing downtime in production, by providing a fast and reliable repair solution to a wide range of components of automated machinery.

**Role Purpose**:
This role will involve liaising with engineering and maintenance managers of large automated companies from industry sectors such as automated warehousing, food and drink, and packaging, in order to generate new business. This is a great opportunity for someone who is looking to kickstart or continue their career in customer care (new business) within the engineering sector, and who has:

- _**a strong desire to make telephone calls to generate new business**_
- enthusiasm for communicating and interacting with potential new customers _ _**persuasive, influencing and excellent listening skills **_**with the following additional skills and attributes**:

- Attention to detail
- Interpersonal skills
- A high level of oral and written communication
- Relationship building and understanding of B2B customer needs
- The ability to manage, influence and inspire others
- Skills which are the foundation for successful teamwork
- Initiative to guide you towards goals and to persevere in the face of obstacles and setbacks
- Planning and organisation skills, with the ability to structure work, yet act spontaneously when the need arises
- Honesty, integrity and humility, yet self-assured and resistant to stress
- Open-mindedness, imagination and curiosity
- Flexibility and patience

**What you will be doing**:

- Use marketing spreadsheet to manage connections with prospects via LinkedIn
- Record activity / actions on spreadsheet
- Coordinate initial incoming repair and oversee estimate
- Coordinate adding customer information to our production database
- Obtain initial order from customer
- Refine process with General Manager in order to work towards and achieve business targets
- Once order has been received, hand over to Customer Care Coordinator
- Cover for Customer Care Coordinator when required
- Other ad hoc duties as required

**What you can expect from us**:

- 25 days holiday (pro-rata) plus bank holidays
- Free onsite car parking
- Employer pension contribution
- Flexible working hours and family friendly policies
- Small team allowing individuals to feel valued and respected
- Supportive work environment
- Employee Assistance Scheme
- Additional benefits including annual bonus

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Following all COVID-19 procedures as required.

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: 100123 Customer Care


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