Head of Estates

2 weeks ago

London, United Kingdom Sodexo Full time

Job Introduction

Sodexo Health and Care are seeking a dynamic and experienced Head of Estates to lead the team responsible for the front-line management of Hard FM for a PFI at the Queen Mary's Hospital, Roehampton, London.

This is an exciting opportunity to work as a key member of the senior management team at a leading NHS hospital and contribute to the delivery of exceptional patient care. As the Head of Estates, you will be responsible for establishing and maintaining a comprehensive FM service that meets the highest standards of quality, performance, and financial management.

You will have significant financial responsibility for the delivery and performance of the contract, ensuring that all aspects of Hard FM are managed effectively and efficiently within agreed SLAs. This includes managing the delivery of preventative maintenance programs and responding to the 'reactive' needs of the client, as well as taking an active role in ensuring that PMS deductions and unavailability penalties are kept to a minimum. Because of this you will be qualified to ONC/HNC standard in Mechanical or Electrical Engineering. Our hospital is committed to excellence in care and service delivery, and this role will be instrumental in delivering on our patient and client experience.

**Working for Sodexo Health & Care allows you to do the job you love in an industry that makes a real difference**

**MAIN RESPONSIBILITIES**
- Build solid relationship with SPV Manager to ensure Sodexo’s interests are protected.
- Establish key relationships with Contract Representatives from the NHS trust and JV partner.
- Attend meetings with Stakeholders to monitor and improve service delivery.
- Ensure the Site Team remember that they represent Sodexo and their manner must be courteous and professional at all times.
- Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment, and maximise revenues and optimise overall expenditure across the contract.
- Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works.
- Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all FM services
- Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver both hard and soft services.
- Work with Commercial and Procurement Teams to ensure that all works are undertaken by the most cost effective manner using either self-delivery or suppliers.
- Achieve and improve KPI objectives for the contract organisations and internal service provision assigned to carry out duties, this will include that all contractual self monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams.

**THE IDEAL CANDIDATE**

You will already have held a similar position (preferably within a health care environment but this is not essential).

This is a highly collaborative role that requires exceptional leadership skills along with a strong understanding of contract management, financial performance, and property maintenance services. You will have previous experience of successfully leading a team in delivering planned preventative maintenance programs, ensuring continuous improvement to service delivery and financial performance within the agreed budget.

You will also have:
**Essential**
- An ONC/HNC standard in Mechanical or Electrical Engineering or similar qualification
- Experience in coaching and influence teams
- Services management experience of people and commercial issues
- Must satisfy a CRB check and heath check
- Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
- Good “people-management” skills
- Strong analytical skills with a strong bias towards P&L financial management
- An intelligent approach to performance monitoring including relevant experience
- Well-developed co-ordination skills
- Proficient IT skills, including Excel, Word & Microsoft office
- Experience of working to ISO 9001 or similar quality system
- The availability to respond to out of normal hours emergency situations

**Desirable**
- Previous experience of working within a hospital environment
- Professional Member of BIFM
- Preferably NEBOSH Qualified
- Previous experience within the PFI arena
- CDM trained

**WHAT WE OFFER**

We offer a competitive salary plus access to a range of benefits including:

- Performance-related bonus
- Contributory pension scheme
- Flexible benefits fund of £1,300 to utilise across an array of benefits - including Private Medical Insurance (PMI), dental cover, gym memberships, and various retail / hospitality disco

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