Caseworker

Salary in line with IPSA pay scales and dependent on experience.

Simon Fell is looking for a caseworker to join his busy constituency office.

The successful applicant will be an enthusiastic individual with excellent interpersonal skills, a high level of literacy and attention to detail as well as experience of the local area. Problem solving experience is essential and a background in advice services preferable.

**Key responsibilities**:
Analyse patterns of enquiries and produce reports.
Assist surgeries and other meetings and follow up as appropriate.
Attend constituency meetings as appropriate.
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
Draft responses to constituents.
Ensure records are kept and information managed confidentially in line with the data protection legislation.
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
Establish, monitor and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
Follow up on social media queries and comments.
Gather relevant information to assist with resolving cases.
Log all cases; monitor progress and ensure all identified actions are taken.
Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner.
Retain records and information confidentially and in line with the Data Protection Act.
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Liaise with government agencies, voluntary sector, and others to resolve constituency matters.

Develop knowledge in specialist areas.

Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner.

Interviews will be a two stage process with a writing task pre interview.

**Job Types**: Full-time, Permanent

**Salary**: From £21,529.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Barrow-In-Furness: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 01/02/2023
Expected start date: 13/02/2023