Caseworker

Simon Fell, Member of Parliament for Barrow and Furness, is looking for a caseworker to join his busy constituency office.

The successful applicant will be an enthusiastic individual with excellent interpersonal skills, a high level of literacy and attention to detail as well as experience of the local area. Problem solving experience is essential and a background in advice services preferable.

Salary will be dependent on experience.

**Key responsibilities**:

- Assist surgeries and other meetings and follow up as appropriate.
- Attend constituency meetings as appropriate.
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
- Draft responses to constituents.
- Ensure records are kept and information managed confidentially in line with the data protection legislation.
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
- Establish, monitor and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
- Follow up on social media queries and comments.
- Gather relevant information to assist with resolving cases.
- Log all cases; monitor progress and ensure all identified actions are taken.
- Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner.
- Retain records and information confidentially and in line with the Data Protection Act.
- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
- Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
- Develop knowledge in specialist areas.
- Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner.

Interviews will be a two stage process with a writing task pre interview.

Salary in line with IPSA pay scales and dependent on experience.

**Job Types**: Full-time, Permanent

**Salary**: From £21,529.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 19/06/2023
Expected start date: 01/07/2023