Client Services Team Leader

4 months ago

Durham, United Kingdom Learning Curve Group Full time

**Vacancy Name**
- Client Services Team Leader

**Vacancy No**
- VN3744

**Location City**
- Durham

**Contract Type**
- Permanent

**Salary Minimum Pounds**
- £24500

**Salary Maximum Pounds**
- £27000

**Description**
- Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

**Role Information**
- Working with and supporting the Head of Sales to motivate and lead our remote team of learner find agents to reach daily, weekly and monthly targets and to achieve sufficient leads to fulfil contracts across various streams of funding within the business.
- To motivate the team on a daily basis via incentives, team meetings and driving positivity through the team.
- **DUTIES**
- Manage and report on the teams’ performance, highlighting any issues arising to Head of Sales
- Plan daily and weekly activity in order to maximise sales
- Weekly review meeting with Head of Sales on leads required
- Effectively manage enquiries from marketing and follow up timely
- Fortnightly review of staff performance and pipeline
- Be innovative in designing incentives and ad hoc prizes to reward and motivate working within budget
- Be part of the recruitment process of new staff with Senior Manager
- Follow Initial Training Record for new staff ensuring they are given the best start in their new role offering constant support
- Conduct monthly 121’s and performance updates with individual LFAs
- Side by Side observation days to be carried out with new starters
- Carry out performance appraisals with full team of LFAs
- Where necessary performance manage LFAs, and effectively use the performance improvement plan (PIP) if needed.
- Monitoring of timekeeping of team members
- Manage the pipeline report of potential sales activity accurately to feed into Client service Director weekly
- Update strategy outturn on a weekly basis to CSD/CSM to ensure we can measure impact of great sales methods.
- Feed into CSM/CSD any wish list of clients wanting new products and services.
- Carry out weekly sales activity on cancellations report and snapshots, reporting recovery of leads to agents - ensure LFAs are consistent in this activity.
- Utilise At Risk learners reports to ensure achievement of learners is closely monitored
- Facilitate daily “buzz sessions” with team
- Develop the team with a holistic approach to sales and cross selling
- Provide monthly calls reports to CSM
- Review individual Calls report weekly if necessary
- Effectively manage the teams’ holiday requests
- Effectively manage and distribute data to teams (liaison with marketing to draw down data)
- Manage lead forensics and website enquiries and report on outcome
- Produce monthly strategy reports
- Monitor call recordings
- Generate daily, weekly and monthly reports as requested
- Attend meetings as appropriate to role
- Work towards set timescales for projects
- Prioritise the workload of the team
- Work with team to achieve objectives and targets
- Create, develop and maintain robust procedures, which meet internal and external requirements

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role#
- **Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.**Essentia Criteria**
- Prior experience of managing a Sales Team
- Experience of working in a Sales environment up to 3 years
- Experience of remote working is desirable as you will be working from home and managing a remote team

**Why work for Learning Curve group?**
- There are many reasons that make Learning Curve Group a fantastic place to work
- Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me
- In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:

- 26 days annual leave + Bank Holidays
- Buy & Sell an additional 5 days each year
- Length of service annual leave incre

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