Clinical Change Officer

2 months ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
As a Clinical Change Officer you will support and collaborate with Informatics & Digital colleagues as well as staff across all of the Care Organisations. You will act as a Clinical Champion and help to promote the effective use of Digital systems to evidence the delivery of care to the patient.

Joining our team, you will have access to a supportive, collaborative, and innovative work environment with a strong emphasis on work-life balance. We offer flexible working arrangements alongside access to wellbeing and occupational health support. We provide a competitive salary and excellent opportunities for career development. We promote diversity, inclusion, and a positive workplace culture, fostering collaboration among passionate Informatics & Digital colleagues.

**Main duties of the job**:
Communicate with a wide range of business representatives, at all levels, in a variety of complex areas to ascertain their needs.

Provide advice and guidance on Digital functionality and its configuration to maximise the benefits to service delivery.

Responsible for ensuring that the clinical perspective and focus is represented when attending meetings / workshops.

Engage with key stakeholders to discuss and review business processes and facilitate change.

Liaise with clerical staff and clinicians to resolve problems and issues.

Work collaboratively with other members of the Informatics and Digital team to promote a holistic approach to the use of all systems including clinical information systems, data management, data quality and information reporting.

Provide advice and guidance on Digital functionality and its configuration to maximise the benefits to service delivery.

Responsible for ensuring that the clinical perspective and focus is represented when attending meetings / workshops.

Maintain clinical / professional registration status.

Use advanced communication skills when there may be resistance to change to negotiate, influence, persuade and motivate staff at all levels.

Provide ongoing advice and support for system users and Informatics team members as required.

To be a nominated “expert user” for key systems, having specialist knowledge and understanding of system functionality and configuration/ administration.

Liaise with stakeholders within the organisation and externally e.g., Local Service Providers and representatives from other organisations.

Communicate highly complex information that may be difficult for the audience / recipient to understand e.g., technical information that needs to be communicated to different staff groups with varying levels of knowledge and understanding.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Educated to degree level or equivalent

**Desirable criteria**:

- Member of professional body
- ITIL/Prince 2
- Other IM&T related courses and qualifications

**Skills and Experience**:
**Essential criteria**:

- Evidence of continued professional development
- At least 2 years’ experience working in a clinical role
- Experience of producing high quality work to tight timescales and able to meet specific deadlines
- Experience managing organisational change & in the improvement of business processes
- Excellent written and oral communication skills, including highly developed presentation and influencing skills

**Desirable criteria**:

- Member of professional body
- Good understanding of NHS and national developments

**Knowledge**:
**Essential criteria**:

- Establish and maintain effective communication with individuals and groups about difficult and co

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