Community Support Worker

6 months ago

Leicestershire, United Kingdom Falcon Support Services Full time

**Position Title**: Community Support Worker

**Location**:Leicestershire

Areas covered: Market Harborough, Wigston, Hinckley, Coalville, Loughborough and Melton Mowbray.

**Hours of duty**:24 hours per week over 3 days

**Salary**: £11.95 per hour

**Contract**: Fixed term until 31.03.24

**Role Purpose**:
The Drop In is a day centre with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advise, support and opportunities to create a better everyday life.

As Community Support Worker you will run Drop in Satellite services across Leicestershire, with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advice, support, and opportunities to create a better everyday life. The service addresses immediate needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach. Our service is prevention focused, based on meeting service users’ needs with no time restraints and generally enables access to all.

Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.

**Main responsibilities**:
**Support**
- To work with clients on identified support needs, empowering clients to make positive changes and informed choices in moving forward.
- To appropriately liaise with and signpost to appropriate agencies
- To work within Falcon Support Services policies and procedures, as well as any local procedures or relating to partnership agencies
- To ensure that behaviour of service users is appropriate, and address any problems arising from this requirement.
- Effectively implement Risk Assessments and Support Packages
- To be alert to the health and wellbeing of all clients, reporting any concerns to the Community Manager
- Prepare food parcels ready for distribution.

**Teamwork**
- To work co-operatively with other members of the team including volunteers, constructively contributing to team meetings, and assisting with the smooth running of the service
- To show willingness to and does assist and cover for colleagues and/or volunteers when they are absent.

**Community**
- To effectively work with a range of multi-disciplinary partners, support providers and funders in both the statutory and voluntary sector and attend forums and networking meetings where deemed appropriate.
- Develop and attend community fundraising events.
- To provide Social Media material to promote the Drop In service.

**Housekeeping**

Take up management of the Drop In, including:

- following the booking in and welcoming procedures
- completing relevant monitoring and statistics collation for the service
- responding to telephone enquiries, correspondence, and callers to the service
- taking action to address any immediate risks.
- Opening and closing of the Drop In
- Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks.
- To assist with hygiene checks ensuring we meet the hygiene ratings regulations and where appropriate assist in the cooking and serving
- To ensure that routine inspection of the premises is carried out and to report any damages and/or repairs to the appropriate agencies
- Reporting any complaints to your line manager

**Administration**
- To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.
- To effectively use IT systems to maintain precise and accurate documentation in line with Falcon Support Services procedures, including client files and entries into the program databases/risk logs.
- To be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.

**Compliance / Health and Safety**
- To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
- Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.
- Where appropriate, to ensure that the terms of license agreements are adhered to and address any problems arising from this requirement.
- Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
- Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and

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