Animal Keeper Steward

2 months ago

South East, United Kingdom BIAZA Full time

ZSL - London Zoo
- South East**Contact**:
**Sector**:

- Animal Care**Type**:

- Paid**Contract type**:

- Part-time**Salary**:

- £25,542We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, our purpose is to inspire, inform and empower people to stop wild animals going extinct.

The post holder will be responsible for visitor engagement and safety in our Colobus and Squirrel Monkey walkthrough enclosures.

They will also be required to assist and adhere to the animal department and section specific best practice protocols and procedures in relation to animal husbandry and welfare.

**Main duties and key responsibilities**:

- Assisting with the preparation of approved diets and carrying out the correct feeding procedures.
- Be the point of contact in case of an incident involving a visitor and an animal and advise visitors of correct course of action.
- Cleaning and maintaining exhibits and other designated areas.
- Observing the behaviour, health and security of animals and reporting any problems to the Team Leader or senior staff. Ensuring relevant safe systems of work and risk assessments are read, understood signed and always adhered too and emergency procedures are followed.
- Supporting positive visitor experiences by answering questions in a friendly and helpful manner, ensuring that visitors leave with a good impression of ZSL.

**Building relationships**:

- Communication is needed frequently with all animal keeping staff and other seasonal animal keeping stewards. This is to relay issues, problems and information required for the daily records.

**Mental Demands**
- Problem solving and forward thinking are essential at peak times in the walkthroughs. The post holder will have the ability to make quick decisions regarding visitor and animal safety, whilst following the Health and Safety guidelines
- Keepers often obtain personal connections with zoo animals and may go through emotional upset with regards to any animal moves, ill health or site incidents.

**Working Conditions**:

- This post will require extensive outside working with direct exposure to the weather and animals.
- The post may involve long periods of time inside our warm and humid animal exhibits.

**Expectations of job holder**
- To ensure that the policy for equality and diversity is adhered to and promoted in all aspects of the post holder’s work.
- To ensure effective quality control and continuous improvement in all aspects of the work and responsibilities attached to this post.
- An outgoing friendly manner in order to facilitate effective visitor engagement to promote ZSL’s conservation work and deliver educational messages.
- Confidence to approach visitors and ability to engage people and capture and maintain their interest.
- Ability to engage with visitors whilst still having safety at the forefront of their minds.
- To comply with and promote Health and Safety policies and procedures and to undertake recommended Health and Safety training as and when necessary.

NB: This job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect changes in the job or the organisation.

Qualifications & Experience
- Experience and confidence speaking to the public

Knowledge
- Skills and knowledge specific to natural history and animal husbandry are desirable

Skills & Abilities
- Ability to demonstrate initiative and a pro-active approach to completing tasks
- Ability to clearly follow instructions on tasks requested to be carried out by the section manager.
- Flexibility is required in order to support the broader zoological collection as well as the post holder’s specific section.

Interpersonal Skills
- An ability to work as part of a team as well as an individual
- Capable of supporting volunteers and colleagues as requested.

Other Requirements
- This post requires weekend and bank holiday working.

**What do we offer?**

You will have access to a blended program of Wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Program as well as regular webinars and activities around mental, physical, social and financial wellbeing. The opportunity to be part of an organisation that is committed to improving diversity and inclusion.

Other benefits include 25 days holiday, life assurance, stakeholder pension (employer contribution is matched up to 12%), complimentary zoo tickets with a 30% discount in shops and online, subsidised canteen, enhanced pate

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