Bar Operative
2 weeks ago
**Job Ref**:AM8999
**Branch**:Mercure Exeter Rougemont Hotel
**Location**:Mercure Exeter Rougemont Hotel, Exeter
**Salary/Benefits**:Competitive Salary
**Contract type**:Permanent
**Hours**:Full Time
**Shift pattern**:5 of 7 days
**Hours per week**:40
**Posted date**:01/01/2023
**Closing date**:03/03/2023
**To provide all guests with a high standard of service in the bar area. To work to the Hotel brand standards and to keep work areas clean and tidy at all times. To be friendly, helpful and approachable at all times.**:
**Key Job Responsibilities**
- Help serve food and drink in the Inns outlets whilst adhering to company standards and giving excellent customer service.
- Have a visible presence within the outlet to ensure all customer requests are dealt with in a friendly and efficient manner.
- To up sell products where possible.
- Ensure all cash, charge, float and till procedures are carried out in accordance with Company
- To assist with the smooth running of the Food Beverage department and positively contribute to the departments Target.
- To perform all reasonable requests by
**Knowledge Required**:
- Knowledge of Hotel brand
- Knowledge of Hotel values and ability to demonstrate
- Knowledge of the hotel products and services and ability to promote and up-sell
- Understanding of Hotel cash handling
**Key Performance Metrics**:
- Positive Contribution to the department and hotel’s
- Contribution to the department’s Up-selling
- Attendance at training sessions and willingness to develop skills and
- Fulfilment of the job skills
**Attributes/ experience**
Essential
- Excellent verbal communication
- Excellent customer service skills
- Ability to work in a
- Ability to work a flexible shift
- Willingness to be multi skilled across the FB Department
Desirable
- Previous Hotel/Hospitality Experience
- Complaint Handling skills
- Experience of using Micros or a similar experience
- Cash Handling Experience
The 4-star Mercure Exeter Rougemont Hotel is located in the heart of Exeter is an ideal location for both business and leisure. This beautiful Victorian hotel is the ideal place for business travellers and leisure. In Drakes restaurant in the hotel the chef prepares traditional excellent British cuisine. In Drakes Bar and Nelson’s Lounge the friendly staff will serve light snacks and cool drinks for you.
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