Lettings Officer Apprentice

4 weeks ago


London, United Kingdom Lewisham Council Full time

**Title**: Lettings Officer Apprentice
**Contract Type**: (Apprenticeship) Full time 35 hours
**Contract Length**:14 Months
**Location**: Lewisham Borough
**Salary**: £20,370 p.a.
**Closing Date**:Wednesday 19th April 2023, 23:59

This is an exciting time to join us at Lewisham Homes and Lewisham Council will become one organisation in 2023, and we want the best in skills and attitude to join us on this journey. If you have a drive to improve the quality of homes to better the lives of our residents, we want to hear from you.

We are passionate about our staff and our people ambition is to enable staff to be the best they can.

We are looking for a Lettings Officer Apprentice to be responsible for providing a professional service to residents and colleagues within Lewisham Homes, whist focusing on achieving mínimal void turnaround times.

**About you**:
**Experience of**
- Be able to communicate with people at different levels.
- Have an understanding of how to prioritise own workload in a pressured environment.
- Have a basic understanding of the allocation and lettings procedure.
- Be able to deliver excellent customer service.
- A ‘can-do’ attitude working professionally with others enhancing the overall customer experience.

**Duties will include**:

- Answer the telephone and deal with, or refer, enquiries as appropriate.
- Assist with advertising properties in the Find Your Homes Lettings magazine to obtain nominations.
- Arrange viewing and sign-up appointments for Housing Officers and inform all relevant parties.
- Create paperwork packs ready for sign up and viewing appointments, ensuring all necessary documents are enclosed.
- Input and maintain data in the Housing Management Database, online Housing Register and other key computer systems, within the timescales set in the lettings procedure.
- Take minutes of meetings

**Qualifications**:

- GCSE Maths and English A-C

For more information about Lewisham Homes and this opportunity, please visit our website or view the recruitment pack

**Closing Date**: Wednesday 19th April 2023, 23:59

**Application Questions**

The answers you give will determine whether you progress to interview.

1. Lewisham Apprenticeships are ring-fenced to Lewisham residents. Please confirm you are a Lewisham resident?

2. What is your understanding of Equal Opportunities?

4. Why do you think that confidentiality is important in this role?

5. What do you know about apprenticeships?

6. How do you provide good customer service?

7. How do you stay organized?



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