Account Coordinator

3 months ago

Dungannon, United Kingdom Bela Recruitment Full time

**Bela Recruitment **is currently seeking an **Account Co-ordinator **to work in **Dungannon**, **Co.Tyrone, Northern Ireland.**

**The Company**
A fantastic local employer. This is an office-based job, where you will be managing a small set of key accounts, to improve customer satisfaction, managing customer queries and finding resolutions.
Training will be provided, and career progression exists, but you ideally need previous Sales, Account Management or Customer Service experience in a business setting for at least 12 months.

**Responsibilities**
- Supporting customers with enquiries around stock availability, lead times for delivery, invoice query or anything else.
- Create orders, update management on your key account activity, conduct stock adjustments, order entry, and processing exchanges.
- Ensure all customer SLA’s are being followed and exceeded to ensure excellent service.
- Take ownership of key accounts, answering and supporting customer concerns.
- Support customer planning, problem identification & finding solutions and forecasting.
- Conduct regular client review calls & meetings, support other teams connected to key accounts.
- Support other internal teams who work with your key accounts.

**Requirements**:

- Min 12 months Sales, Customer Service or Key Account Management in a commercial B2B setting.
- You need to be a self-starter, friendly and have a positive attitude willing to find solutions for clients.
- You must be able to take the initiative and ownership of tasks, with the ability to multi-task daily.
- Strong written and verbal communication skills.
- Strong IT skills, MS Office and willing to learn in-house IT systems.

**Rewards**
Salary between £24,500 - £27,500 depending on experience.
Working for a fantastic local employer.
Pension.
Paid Holidays.
Onsite Parking.
Career progression opportunities.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£27,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you live in NI and can commute to Dungannon daily?

**Experience**:

- Sales, Account Management OR Customer Service in B2B: 1 year (required)

Work Location: In person

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