Customer Success Specialist

3 weeks ago

Bedford, United Kingdom Crave Interactive Ltd Full time

**Job description**

**Customer Success Specialist**

**Hours**:Full time Monday-Sunday
**Duration**:Permanent
**Salary**:£23,000-£27,000 p/a
**Location**:Cranfield, Bedfordshire

Do you love being part of a fun and dynamic team, working in an ambitious and fast-growing tech company with customers across the globe?

Crave are on a mission to help our hospitality clients give their guests an exceptional experience, developing innovative technology solutions such as in-room tablets, guest mobile services, and much more to come Crave has a great reputation for providing excellent service to our clients and are expanding our Customer Success team to support our growing customer base in Europe and Latin America.

We are looking for a new Spanish or German speaking team member who can guide clients through the project on-boarding process and beyond, ensuring that the solutions we deliver are optimized to provide a great user experience for their customers, whilst supporting daily operations and maximizing profits.

If you feel inspired by happy and satisfied customers, and pride yourself in delivering outstanding customer project support, Crave would love to have you on board.

**Role overview**

As a Crave Customer Success Specialist you will play an essential role in creating and maintaining a first-class customer experience for our clients and will work closely with multiple teams to ensure customer success. You will be responsible for a diverse set of activities, which include building strong relationships with customers, ensuring the content created is engaging and easy to use, interpreting usage data to guide our clients and their customers to ensure an optimal user experience whilst driving revenues.

**Your responsibilities**
- Deliver an awesome customer experience through a variety of communication channels
- Provide proactive and reactive customer support, ensuring clients are made aware of solution benefits and best practices
- Forge, grow and maintain customer relationships
- Proactively resolve any customer concerns and inquiries, monitoring the tickets in our support channels
- Become the ultimate problem solver, always thinking creatively to achieve the optimum results in collaboration with our customers and colleagues
- Become an expert on how the Crave solution works and its day-to-day usage, helping our customers understand the features and the benefits pertaining to their specific needs
- Collaborate with all departments to assist with various projects and initiatives

**What we would like from you**
- An empathetic problem solver who can work with our customers to understand their requirements and successfully implement compelling solutions
- Excellent verbal & written communication skills in both English and Spanish with the ability to explain our solution in simple terms and adapt your tone for different users
- Detail-oriented with exceptional organization, task, and time management skills
- Self-motivated, highly flexible, and proactive with a team mentality
- To challenge yourself and embrace opportunities to grow and improve
- Excellent work ethic and a willingness to take the initiative and ownership to see things through to completion
- Flexibility in working hours to support our global clients in various time zones

**What we have to offer you in return**
- Competitive compensation and a fun, relaxed working environment
- Comprehensive training to understand our business solutions and processes
- A fulfilling, challenging and varied role as part of a motivated team that is leading innovation within its market
- An opportunity to develop and progress your career in a fast-growing and exciting technology company

**_Crave is for equal opportunities, we are committed to providing a work environment that is free from any discrimination. At Crave Interactive, we value diversity, mutual respect and personality uniqueness of each employee._**

**Benefits**:

- Casual dress
- Company events
- Company pension
- Company benefits
- Free On-site parking

Schedule:

- 5 day working week between Monday - Friday - 37.5 hours.
- Shift work - this role will work between the hours of 09.00 - 22.00 (exact hours will be communicated but will vary).
- Weekend availability - this role requires you to work occasional weekends. These are pre-planned as part of a rota which are agreed and shared.

Ability to commute/relocate:

- Bedford, MK43 0AZ: reliably commute or plan to relocate before starting work (required)

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

**Language**:

- Spanish or German (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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