Team Leader

4 weeks ago

Crewkerne, United Kingdom Crewkerne Aqua Centre Full time

**Job Title: Leisure Team Leader**

Job Overview:
The Leisure Team Leader is responsible for leading a team of leisure or recreational staff and managing the day-to-day operations of a leisure facility or program. They ensure the delivery of exceptional customer service, maintain a safe and enjoyable environment, and coordinate various leisure activities.

Key Responsibilities:
1. Team Leadership and Management:

- Supervise and manage a team of leisure staff, providing guidance, training, and support.
- Delegate tasks and responsibilities to team members to ensure efficient operation of the facility or program.
- Conduct regular team meetings to discuss goals, performance, and upcoming activities.

2. Customer Service:

- Foster a customer-focused culture among the team to deliver excellent customer service.
- Address customer concerns or complaints promptly and professionally, aiming for customer satisfaction and retention.

3. Operations and Facility Management:

- Oversee the day-to-day operations of the leisure facility, ensuring cleanliness, safety, and functionality.
- Monitor facility usage and implement strategies to optimize resource allocation and improve efficiency.
- Coordinate with maintenance and support staff to ensure necessary repairs and maintenance are completed.

4. Activity Planning and Coordination:

- Plan, organise, and coordinate various leisure activities and events to meet customer needs and expectations.
- Develop schedules and activity plans, ensuring a diverse range of recreational options for customers.
- Collaborate with other departments or organisations to enhance leisure offerings and expand program options.

5. Safety and Compliance:

- Enforce safety protocols and procedures to maintain a secure environment for both customers and staff.
- Ensure compliance with relevant health, safety, and regulatory standards in all leisure activities and facilities.

6. Budget Management:

- Assist in budget preparation and monitor spending to ensure financial targets are met or exceeded.
- Propose cost-effective solutions to improve operations and enhance customer experiences within budget constraints.

7. Staff Development and Training:

- Identify training needs within the team and develop training programs to enhance skills and knowledge.
- Encourage professional growth and development among team members, providing constructive feedback and performance evaluations.

8. Qualifications:

- RLSS national Pool Lifeguard (Or equivalent), First aid at work, Swimming teaching and Gym instructing are desirable.
- Previous experience in a leadership or supervisory role within the leisure or recreation industry.
- Strong communication, interpersonal, and organisational skills.
- Knowledge of leisure facility operations, safety protocols, and customer service principles.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Job Types**: Full-time, Part-time

Pay: £25,792.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free fitness classes
- Gym membership
- On-site gym

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 22/05/2024

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