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Pub Hub Reporting Advisor

7 months ago

BurtonOnTrent, United Kingdom Greene King Full time

Company Description

We are seeking a** Reporting Advisor** for our Pub Hub Function to work on a full time and permanent basis. Hybrid working with a minimum of 2 days a week in our Burton on Trent office to support and improve issues submitted at pub level. This will be achieved through reporting, analysis, and insight via our PQS system and in pub experiences

As we expand and improve our support across the divisions this role will be key to its success, providing data and monitoring trends and supporting business change along side the wider Ops Excellence Team.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

**We’re all about rewarding our team’s hard work, that’s why**

You’ll receive a competitive salary, pension contribution as well as:

- ** The chance to further your career across our well-known brands **- as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Free employee assistance program** - mental health, well-being, financial, and legal support because you matter
- ** Discount of 50% for you and 25% for your loved ones** at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- ** Refer a friend - **who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them
- ** Wagestream** - access your wage before payday for when life happens.
- ** Retail discounts** - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more

**Job Description**:
**In your role as Pub Hub Reporting Advisor you will....**
- Manage the extraction and manipulation of data from Greene King’s PQS Management System & Retail Extras Data. Investigate data and prepare detailed analysis, proposing solutions to resolve
- Work with all functions in driving first class service and resolutions via the PQS system, ensuring that all data and reports cascaded are complete and of the right quality. This will include supporting the wider Ops Excellence team where required
- Be an active member of the Pub Hub Team, covering annual leave / absence on all administrative roles within the team. Manage Pub Hub and Retail Extras inboxes when required
- Support ongoing projects within the Pub Hub & Ops Excellence Team with Data and analysis

**What you’ll bring**
- Understand the strategy of the business and the role of Pub Hub in delivering it
- Ability to investigate and identifying anomalies within data and propose solutions to correct. Able to develop reporting which links Operational data from the PQS System
- A broad knowledge of Excel and internal Reporting including BI. Can work with large amounts of data and interpret results. Attention to detail and strong Excel skills will be required for this role as well as someone comfortable with stakeholder engagement and the ability to demonstrate IT competency
- Can work under pressure and is a great communicator
- A strong team player with excellent planning & organisation skills, adaptable and agile in your approach with a can do attitude.

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