College Services Officer

2 weeks ago

Birmingham, United Kingdom Navitas Full time

We are currently looking for a College Services Officer to join our busy team

The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team.

**Salary**: £23,000 per annum

**College Services Officer Duties**:

- Participate in and enhance front line communications, i.e. reception area, College noticeboards, classrooms, student common areas etc.
- Plan and implement an on-going programme of student events and activities to include social, academic and transition amongst others
- Support frontline student academic enquiries which will include: Timetable and examination information and changes; assessment regulations and results release
- Support the administration of Academic Teaching Staff (ATS) meetings and College Learning and Teaching Boards inclusive of the production of timely and accurate minutes
- Participate in the development and implementation of an effective and enjoyable enrolment and orientation process for students each semester
- Assist in the provision of the student in jeopardy (SiJ) programme
- Assist in the provision of regular reports on Academic Services related matters to the College Senior Management Team
- Deal with frontline student and teaching staff academic enquiries which will include: timetable and examination information and changes; assessment regulations and results release
- Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary
- Creation of Sponsored Students Academic Reports as required
- Create and maintain student and academic data: student academic records; Module Guides; Academic Handbooks and the College virtual learning environment (VLE)
- Assist the Manager of Academic Services and Director of Academic & Student Services in preparing the College for any internal or external academic auditing events
- Organisation of examination processes for each semester including mid-term, end of term examinations and re-assessments/resits
- Ensure that Exam Invigilators are well trained and available as necessary to underpin a robust Examination process
- Ensure that the examination moderation and external moderation processes meet agreed timelines
- Ensure all examination papers are approved where appropriate by the University Partner
- Ensure examination and summative assessments are marked in accordance with agreed assessment regulations
- Support the Manager of Academic Services in the creation of the teaching and examination timetables each semester
- Develop and maintain a broad understanding of the College’s pathway provision to underpin student management decisions made as a College team
- Demonstrate a knowledge and understanding of Birmingham City University and its degree schemes to provide basic advice to students
- Maintain confidentiality at all times regarding college information and student files
- Assist the Manager of Academic Services in the management of teaching staff and student records
- Carry out duties as may be required by the Director of Academic and Student Services
- Support the administration of all College Committees and Boards inclusive of the production of timely and accurate minutes.

**College Services Officer Requirements**:

- Degree or 2 years relevant work experience
- Good understanding of the importance of file management (including electronic files)
- A strong team player who is also able to work autonomously when required
- Ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
- Excellent administration skills
- Strong verbal and written English language communication skills
- Possess good data analysis and presentation skills
- Good time management, with the ability to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
- Resilient in the pursuit of customer service excellence
- Good levels of IT literacy, with experience of using the Microsoft
- Office suite
- A calm, firm yet diplomatic manner when dealing with customers
- Demonstrable empathetic nature
- Possess a “can do” mentality and an open and flexible mindset
- Ability to keep calm and maintain excellent levels of customer services and productivity when under pressure and at times of intense business demand
- Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
- Commitment to self-improvement
- Be flexible, professionally resilient and embrace change in an enthusiastic manner
- Be constantly striving for excellence and actively looking to adopt and implement new opportunities, technologies and initiatives.

**Desirable**:

- Customer service training
- Experience of working in an International education or further/higher education setting

**About the Company**:
Navitas is one of the world’s largest and most successful educ

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