Customer Service Advisor

1 day ago


Cramlington, United Kingdom Concept Personnel Full time

**Job Title: Customer Service Advisor**
**Location: Cramlington**
**Salary: £20k**
Our client is one of the largest and fastest growing on-line print shops in the UK, and are looking to hire a Customer Service Advisor to join the team.
**Duties include the following**:

- Deal effectively with customers on a daily basis in a polite and professional manner.
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes.
- Responsible for review of reprinted jobs prior to dispatch.
- Tracking deliveries with courier service and recording relevant information.
- Managing returned jobs via courier service.
- Accurately log all calls throughout the day.
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media.
- Respond to reviews on Trustpilot.

**Requirements**:

- Demonstrate good telephone manner, understanding and empathy skills.
- Must have a high level of accuracy.
- Able to demonstrate initiative and ability to prioritise.
- Able to effectively multi-task.

**Benefits**:

- 22 days holiday rising to 25.
- Staff discounts & Friends and Family discounts.
- Cycle to work scheme.
- Breakfast and drinks provided.
- Charity day per annum supported.
- Summer and Christmas Parties
- Street food days.
- Access to Perkbox and Rightsteps portals.
If this sounds like something you would be interested in, click "apply" and we'll get things rolling. If you'd like to find out more about this or any other job with us, get in touch.



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