Customer Service Advisor Collections
7 months ago
**Exciting Opportunity** - We are hiring **Full Time **Customer Service Advisors in partnership with our client **Nationwide Building Society**.
People need our help more than ever, you’ll use your customer service skills to guide them through these tricky times over the phone, playing a vital role in supporting our members during these unprecedented time.
Bring your enthusiasm for helping and we’ll give you full training. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues when you need it.
We’re looking for people with a positive and inquisitive mind-set and a commitment to support when needed most. Your role will be to help our members who are facing financial difficulty. This will entail having honest conversations about their personal and financial situation, to enable you to establish which options are most suitable to get them back on track
**What does the role involve?**
- Handling a range of both outbound and inbound calls, you’ll play a central role when it comes to supporting Nationwide’s members. You will support members in arrears to find a best-fit affordable solution for their circumstances.
- Supporting our members through the challenges they may be facing with the cost of living impact.
**What experience do you need?**
- Previous Contact Centre experience is preferred but not essential.
- Experience in Collections and Recovery with a view to supporting all customers and understanding their financial situation.
- You have a passion to help support members needs and can confidently build rapport on the phone.
- You also have great attention to detail and accuracy when updating information on systems.
- You should thrive in working within a fast-paced environment.
**What do we offer?**
- £11.25 per hour (£21,937.50 per annum based on 37.5 hours/week)
- Full training to support you before you go live - 5 weeks of dedicated training with Nationwide’s Training team to make sure you are fully supported and prepared
- Great shift patterns from Training and Beyond - During first 5 weeks training you will work Monday to Friday 8.30am to 5pm. After completion of training shifts fall between 8am - 8pm Monday to Friday and 9am to 12pm Saturday (If you work a Saturday shift, you get time off the following week)
- Great City Centre Location (When in Office)
- Hybrid working role which means that you can benefit from having a blend of office and home based working. We offer flexibility on where you work, which is led by the work, and considers and adapts to the needs of our members and colleagues.
**But wait there is more** As a Bill Gosling Outsourcing employee you also get to enjoy the benefits of our amazing work culture too:
- Increasing holiday entitlement (28 to 33 days / year)
- “Birthday” paid time off (Once Probation is successfully completed)
- Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
- Be part of our Engagement Committee
- Work-Life Balance
- Opportunity to win incentives
- Ongoing support of local charities
- Opportunities for career progression through leadership development programmes - Majority of our Production Leadership team started as an agent
- Employee referral programme - Refer a friend / family and earn extra money for every referral hired
- Casual dress code
**Salary**: £21,937.50 per year
Work Location: In person
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