Senior Service Advisor
5 days ago
**Sut y buasech chi’n hoffi cynrychioli busnes brysur a llwyddiannus a swfydledig ers 15 mlynedd? Mae Moduron GP Motors yn parhau i dyfu ac erbyn hyn yn chwilio am unigolyn brwdfrydig a chyfeillgar i ymuno a thim medrus wrth cynnig y safon uchaf posib o wasanaeth i ein cwsmeriaid. Byddech chi’n gyfrifol am delio gyda cwsmeriaid dros y ffon, trwy e-bost ac yn wyneb i wyneb yn trefnu apwyntiadau a gwneud yn siwr bod y dyddiadur yn drefnus o ddydd i ddydd. Bydd angen i’r unigolyn medru dilyn prosesau, cadw trefn ar y technegyddion, a gwneud yn siwr bod y garej yn rhedeg yn llyfn. Mae’r gallu i siarad ac ysgrifennu yng nghyfrwng y Gymraeg a Saesneg yn angenrheidiol i’r swydd yma.**
How would you like to represent our busy and successful business?
As an Independent Automotive garage, with two sites, we have earnt a popularity with our customers for being the best, and for dedication to keeping our customers safe.
Moduron G P Motors continues to grow, and we are looking for a new Service advisor to join our team, to organise the customers and technicians and keep the business running on schedule.
This role requires someone who is focused, determined, good with processes and comfortable talking about cars and vehicle repairs.
Start at 8.30am finish at 5.30pm.
**Requirements of the applicant**:
1. Confident in explaining vehicle repairs, translating Technician advice to customers.
2. The ability to act proactively and with limited direct supervision, while at the same time recognising when matters need to be referred to others.
3. A thorough understanding of customer service procedures, office systems and general processes and the ability to translate that understanding to ensure the effective working of the particular processes and systems of the organisation.
4. The written and oral communication skills in Welsh and English is necessary to initiate and respond to correspondence, to make thorough notes and to deal with other forms of communication.
5. The interpersonal skills necessary to sustain effective relationships on behalf of our garage with external bodies and with its suppliers.
6. The ability to work accurately with detailed information and to ensure that practical tasks are effectively implemented.
7. E-literate and competent in using PC/laptop and associated networks.
8. An enthusiasm for and interest in the motor industry and information and communication technology.
9. Present our style of customer service to develop relationships with customers.
10. Present yourself in a manner appropriate to the situation.
11.Develop own knowledge of our garage, its context and its services.
12. Suggest new processes and practices to accommodate new objectives and technological developments.
13. Develop daily work plans for job objectives.
14. Keep people informed of progress on key tasks.
15. Identify and highlight potential obstacles in achieving objectives and propose solutions where appropriate.
Ongoing training available and career progression for the right person.
Continuous salary reviews.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Caernarfon, LL54 6DB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (required)
Work Location: One location
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