Community Liaison Officer

1 month ago


London, United Kingdom Lovell Full time

Permanent - 40 Hours per week**

We are looking for a highly organised, motivated, and confident individual to deliver a full community liaison and customer care service to our London new build sites, specifically in the South East London area, but with the requirement to travel to North West and East London as part of the role.

Previous experience in a liaison role within the construction industry is required. Experience in dealing with customers, members of the public and strong administrative skills are of great importance.

We require you to have excellent communication skills and a good command of the English language, as you will be our client’s initial point of contact for understanding their resident liaison requirements. You will also ensure consistent communication to both clients and residents throughout the project lifecycle, using relevant media platforms and arranged meetings/visits. In doing so, you will build customer confidence and satisfaction whilst promoting a positive company brand image.

Achieving our Considerate Contractors Scheme (CCS) requirements, working towards KPI targets for resident satisfaction and monitoring the Community Engagement Strategy will ensure that our residents and clients have the best customer experience possible.



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