Night Receptionist

2 weeks ago


Edinburgh, United Kingdom Beds & Bars Full time

**JOB PURPOSE**:
**1. To welcome and check in hostel guests while providing knowledgeable info.**

**2. To provide excellent customer service and product knowledge to optimise potential sales growth.**

**3. To maintain the public areas and rooms to a high standard.**

**4. To deliver friendly, knowledgeable and efficient customer service throughout a guests stay in order to create a brilliant experience and to grow sales**

**JOB RESPONSIBILITIES**

**Customer Service - Reception**

**Assist in keeping the reception area clean and tidy at all times.**

**To make sure the info provided on the welcome pack is accurate and matches CMS.**

**To greet, check-in and guide a guest to the facilities we have and what we can do for them.**

**To be able to work with CMS and have an understanding of problem solving booking errors.**

**To maintain constant communication with the housekeeping team by using the correct channels, making sure the daily housekeeping report and any relevant information in regards to extensions, late check-outs, early check-ins, etc. are informed to them in a timely and clear manner.**

**To be able to use the lockers and be competent in how they work.**

**To be confident with allocations and sense check them in terms of mini groups.**

**Administer all reservations, cancellations and no-shows.**

**To be able to sell tours and upsell to all guests.**

**To be able to upsell breakfast to maximise income.**

**To respond to review platforms in a timely manner.


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