Night Receptionist Fraser Suites

3 weeks ago

Edinburgh, United Kingdom Frasers Hospitality Full time

NIGHT RECEPTIONIST, FRASER SUITES EDINBURGH

Starting from £11.25 /40 Hours per Week

Full Time Position, 5 days over 7

Old Town Edinburgh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

Working as a Night Receptionist;

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh As Night Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service. Being a part of the Nights team, you will be involved in the day-to-day reception duties as well as well as ensure the accurate competition of the daily night audit in a timely fashion. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently. 

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

The day to day

  • Assist our guests and resident to check in and out
  • Arrange transport and other activities
  • Ensure our property is secure and safe
  • Be on hand to assist at any point
  • Ensure the lobby is clean and tidy
  • Work alone 
  • A night Owl who can stay wake all night and still keep a smile
  • Ensure reports are completed on time
  • Conduct the night audit process

What we’re looking for:

  • You have proven experience in a similar guest/customer role.
  • Excellent attention to detail and time management skills.
  • Reliable
  • Able to assist our guests with luggage and keeping the place looking clean and presentable
  • You are an enthusiastic individual with a passion for customer service.
  • You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
  • You would like to build upon your leadership and team management skills.
  • You must be eligible to work in the UK.
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