French Speaking Customer Service Representative

6 months ago


Barnwood, United Kingdom Ruroc Full time

**Our background and your main purpose**

Ruroc makes badass helmets. At Ruroc, we have one guiding mission. To re-engineer protection. Building the perfect balance between design and engineering, our innovative products save lives, look epic and set us apart from the competition.

Ruroc has grown from £1m rev to a £30m revenue Action / Motorsports helmet brand selling into over 90 countries globally and we are primed and ready to dominate an industry that has been stagnant for too long

We control our destiny; we manage everything end-to-end to deliver our promise to customers and fulfil the potential of the Ruroc brand. We are building world-class teams across the board, and in 2021 we invested in our own Ruroc Factory to keep up with our ever-snowballing demand.
- Due to being a global brand, our CX team's hours are spread across a split rota which includes hours between 08:00-22:00 and includes weekends.

**Main Accountabilities**
- Acknowledge and resolve customer issues with the least amount of disruption as possible.
- Offer pre and post purchase information and support to our customers.
- Be a specialist of our current and upcoming products to advise and hype customers.
- Ensure that the customer has an awesome experience, every time.
- Identify potential issues with the product from customer feedback and report this as necessary.
- Growing and spreading the word about the Ruroc brand.
- Think like a Ruroc rider, all day, every day.

**Requirements**:
**KEY SKILLS**
- You are able to speak, write and read French fluently.
- Outstanding customer service skills - you are naturally customer focused.
- You can think outside of the box - we go against the norms and every person that you communicate with is individual. There isn’t always a “one size fits all” answer.
- You are empathetic and able to put yourself in the customer's shoes.
- Love ownership, you own the problem along with the solution and will always endeavour to resolve any issues that they have with our products or service as swiftly and smoothly as possible.
- The ability to diffuse a situation - turn a negative review into a positive through a great customer experience.
- Drive and determination to do what is right but always following process.
- Excellent written communication.

**EXPERIENCE**

**You have **
- Customer Service experience.
- Worked in a fast paced customer response team

**You might have**
- Experience with Gorgias or any other customer service Helpdesk.
- Experience with snow / moto or sporting products.
- Purchasing Ruroc or similar products, you’re a customer / love skiing, snowboarding and/or motorcycling.

**Benefits**

***If this sounds like you, what are you waiting for?****:

- Salary of £22,822.80
- Private Health Insurance with Vitality
- Wellbeing support with our Employee Assistance Programme - Health Assured
- Free in-house Personal Training Sessions in our in-house, purpose-built gym
- Free Ruroc products plus, 50% discount for your friends and family
- Contribution towards skiing / snowboarding lessons and your CBT / full motorcycle license
- 26 days annual leave + Bank Holidays
- Company events and social outings
- Ruroc is proud to be an equal opportunities employer. We are committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, benefits, training, and apprenticeships._



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