Operational Control Hub Controller

2 months ago

Lincolnshire, United Kingdom Lincolnshire County Council Full time

**This opportunity is being advertised on behalf of Lincolnshire County Councils Highways Maintenance partner Balfour Beatty.**

These positions are based across Lincolnshire at LCC/Balfour sites

**Balfour Beatty** is a leading international infrastructure group, we finance develop, build and maintain innovate and efficient infrastructure that shapes daily life, supports communities and enables growth.

**Balfour Beatty Living Places** work in partnership with local authorities to create regeneration strategies, maintain infrastructure and provide local services. We help transform communities, environments and local economies.

**About the role**:
Amazing infrastructure isnt the only thing that gets built here. Incredible careers do too. Join our Living Places team as a Operational Control Hub Controller and you can build something to be proud of.

Working as part of the Operational Control Hub (OCH) team to ensure all aspects of the contracted services are delivered efficiently to requirements. Providing real time coordination and response to delivery and ensuring activities are completed within the contractual requirements through corrective actions as necessary, whilst maximising productivity.

**What you'll be doing**:
As an OCH Controller, you will have the following accountabilities:

- Assist the OCH Manager in ensuring all operations are carried out quickly and efficiently within the Operations Control Hub, making best use of available resources and supporting the teams to succeed together
- Managing all incoming emergency situations: effective and efficient communications with operational teams, out of hours crews and emergency services to ensure completion to timescales
- Planning and monitoring of all routine and reactive works using Confirm, dealing with day to day issues to ensure repair of defects are dealt with within set timescales
- Monitor and take action from IT Systems used in the OCH real time including but not limited to, Confirm, one-network.org, Vehicle tracking system, dashboards, T1 Control and T1 Production
- The OCH Controller will liaise with Reactive and Capital Managers, project managers and Supervisors to ensure that jobs are scheduled and completed within set timeframes and ensure OPIs are achieved
- Liaising regularly with other teams; Locality stewards, customer services, NRSWA, operations and Design & Build to ensure activities are in place to meet and deliver to agreed work programmes and ensuring all contractual Operational Performance Indicators are achieved.

**Who we're looking for**:
You will have the following:

- First class planning and organisational skills
- A methodical approach to processes with an eye for detail
- Good communication skills both verbal and written
- High energy and curiosity to continuously improve
- PC literate and excellent knowledge of Confirm or similar system and MS suite
- Confident to work with staff at all levels
- Ability to achieve targets, sometimes within tight time constraints, in a calm and controlled manner
- Be a team player, assisting colleagues if required, a flexible attitude and a willingness to travel to other site locations, if required on an ad hoc basis.

**Why work for us**:
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**:
The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the road to deliver the potential of the street: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering ap

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