Retail Team Leader

3 days ago


Kings Cross, United Kingdom Warner Bros. Discovery Full time

Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and lead the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills,a passion for the brand, and in-depth product knowledge. To assist and deputise for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by settinga great example for customer service, etiquette, and shop presentation. The role of Team Leader requires being on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.

What’s in it for you?
- £12.89 per hour
- 28 days holiday (pro rata)
- GymPass
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Discount towards tickets within the tour
- Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
- Option to join our pension and private healthcare schemes

The Daily
- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training staff: new starters, or existing staff on new policies/procedures.
- Scheduling: making monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.

The Essentials
- Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Business Overview

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has a half a million square feet of stage space, a back-lot tank, one of thelargest heated underwater filming tanks in Europe and a 100 acre back-lot. It also owns Set-Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywoodowned studio of its calibre to be operated in the UK. On site at WBSL, is Warner Bros. Studio Tour London - The Making of Harry Potter (the Tour) is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the HarryPotter films at the location where they were made. It has attracted over 13 million visitors since opening in 2012 and features three retail stores with merchandise celebrating the _Harry Potter film series_.

In December 2018, WBSL acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles. It includes shops at Kings Cross Station and Heathrow.

Alongside the other owned and operated retail businesses of Warner Bros. (including the Tour, and the Flagship Store in New York), the Platform 9¾ Group continues to grow. This includes proposals for new shops, designing and developing exclusive product,expanding ecommerce operations, and exploiting new areas of commercial development. The stock administrator will be integral in supporting this growth.


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