Repairs Scheduler

2 weeks ago


Derby, United Kingdom Fawkes and Reece Full time

**Repairs Scheduler**
**Derbyshire (Will consider Hybrid working)**
**Temporary to Permanent**
**£16.42ph Umbrella PAYE**

**The Client**

Our Client are a specialist Main Contractor delivering across Civil, Construction and Facilities Management sectors. They deliver both new build and refurbishment services as well as undertaking local authority & government, hospital, education, & commercialprojects. Due to demand, they are looking to recruit an addition Scheduler for their offices in Derby.

**The Role**

Based from their very busy offices in Derby, you will be required to take incoming calls from customers, Site Supervisors and operatives. Calls will be a range of queries such as requests for repair appointments, operatives needing more work, jobs that needrearranging or requiring more time. You will be required to log all calls with clear notes on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based.

**Duties**:
First point of contact for customers, clients, and operatives.
Receiving calls from customers/customer services with repairs & maintenance requests and logging
Managing faults coming into help desk - Reactive
Planning PPM Planned Preventative Maintenance tasks
Ensuring remedials from PPM Preventative Planned Maintenance are logged and completed
Liaising with engineers and ability to be fair but firm when required
Liaising with subcontractors and taking direct ownership of those directly allocated to you
Ensure they are delivering and responding to requests
Escalating any poor performance to your line manager, so support can be given
Monitoring in-box with various queries and questions coming in
Using in house system 'COINS' to raise plant requests
Liaising with other departments/teams to arrange access for certain jobs
Managing SLA's to ensure faults are completed within deadlines
Checking and submitting engineers' timesheets

**Skills**:
Must be a team player but must also be able to work on own initiative
Must be able to prioritise a very busy workload & handle a high volume of calls
Must have excellent communication skills and telephone manner
Must be able to diagnose a repair/priority
Must be familiar with 'SOR' codes (Schedule of Rates) Not Essential
Must be computer literate
**_Must have_** previous Planning / Scheduling experience
Must be able to handle challenging or sensitive situations i.e., angry or irate Customers

**Benefits**
£16.42ph Umbrella PAYE
**Temporary to Permanent**
The opportunity of working with a vastly expanding Main Contractor

If you are interested in this Repairs Scheduler role, please forward your CV to


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