Quality Assurance Assessor

2 weeks ago


Northampton, United Kingdom Interaction Recruitment Full time

We are looking for a QA Assessor for a leading broker based in Northampton predominantly offering luxury car and home insurance products.
The Role
We are looking for a multi-talented individual to help ensure that high standards are maintained, the role involves auditing your colleagues output to ensure that all regulatory requirements and internal procedures are met. Your duties will demand an abilityto focus on fine details to identify errors, and then report back on those errors to colleagues. You will work within a team to meet targets and to identify trends. There will also be some data entry tasks involved within the role where analysis of the datais required.
- Quality control checks to ensure of accurate and compliant presentation
- Call monitoring to ensure high standards and compliance are satisfied
- Data entry and associated analysis of information
- Highlighting reoccurring trends and promoting action
- Providing feedback and guidance to staff, training and development officers and general management
- Assisting the development of procedures, guidelines, and documentation
- Office experience (essential)
- Administrative experience (essential)
- Experience working with structured procedures and deadlines (preferred)
- Insurance experience (preferred)
- Motor and home insurance experience (preferred)
- Knowledge of FCA regulations (preferred)
- Chartered Insurance Institute (CII) qualifications (preferred)


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