Operations Manager

1 month ago


Banbury, United Kingdom Cactus Search Full time

We are currently supporting a key client of ours with the recruitment of an Operations Manager role within their impressive & refresing contact centre.
This is an important role for our client, if successful in this role you will lead teams and Team Leaders across a growing customer service function. It will be your responsibility to drive performance whilst ensuring cost-effective service quality.
This is a hybrid role so you will be required on site near Banbury 2-3 times a week ideally

**Responsibilities**:

- Develop a culture of working together, as a team to help achieve the best results
- Deliver consistently high standards of service, ensuring quality and performance.
- Create a culture of high performance, ensuring your colleagues are diligent and seek opportunities in every interaction.
- Create targets that are deliverable and ensure colleagues not just deliver but aim to exceed their targets.
- Engaging, motivating and influencing the wider team to deliver their best
- Manage Employee Relations effectively including investigations, grievances and disciplinary
- Be a strong leader and role model for your team
- Proactively support and drive team-build initiatives

**Experience**:

- Previous management experience, including managing team leaders
- Previous experience working within a BPO
- Experience working within Financial Services or a regulated environment is a bonus
- Excellent communication skills, written and verbal
- Excellent critical thinking and problem solving skills


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