Telesales Supervisor

Complete is one of the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery, workwear and managed services. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver genuine business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logístical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience. We aim at all times to be the partner that:
Business Leaders trust, that Buyers recommend and that Employees value.

**WHAT WILL I BE DOING?**

**Responsibilities**:

- Leadership and Team Management:

- Lead, mentor, and motivate a team of telesales representatives to achieve individual and team targets.
- Provide guidance, support, and ongoing training to the team to improve their sales techniques, product knowledge, and customer service skills.
- Conduct regular performance evaluations, set performance goals, and provide constructive feedback to team members.
- Foster a positive and collaborative team environment that promotes productivity, high morale, and a customer-focused approach.
- Sales Strategy and Goal Setting:

- Develop and implement sales strategies and action plans to achieve company sales targets and revenue growth.
- Analyse market trends, competitor activities, and customer feedback to identify new sales opportunities and improve existing processes.
- Set clear, measurable, and attainable KPIs for the telesales team and track individual and team performance against these targets.
- Collaborate with other departments, such as marketing, operations, and finance, to align strategies and ensure the achievement of EBITDA goals.
- Performance Monitoring and Reporting:

- Monitor and analyse sales metrics, such as conversion rates, call volume, revenue, and customer satisfaction, to identify areas for improvement.
- Measure profitability and EBITDA contributions of the telesales department and provide insights to senior management for decision-making.
- Generate regular reports on sales performance, team activities, profitability, and market trends for senior management.
- Provide accurate sales forecasts, projections, and financial analysis to assist in resource planning and budgeting.
- Training and Development:

- Identify training needs within the team and develop appropriate training programs to enhance product knowledge, sales techniques, and customer service skills.
- Conduct ongoing coaching sessions and workshops to improve the team's overall performance and ensure adherence to best practices.
- Process Improvement:

- Continuously evaluate and streamline telesales processes to improve efficiency, productivity, and customer satisfaction.
- Collaborate with other departments to identify cross-functional opportunities for process optimization and improved profitability.
- Work closely with finance and operations teams to ensure alignment between sales targets, costs, and EBITDA objectives.

**WHAT ARE WE LOOKING FOR?**

Essential
- Proven experience in telesales or sales management, with a track record of meeting or exceeding sales targets.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to facilitate key stakeholder communications and to build strong inter branch and department relationships.
- Analytical mindset and ability to interpret data to drive decision-making.
- Strong understanding of sales techniques, customer acquisition, and customer relationship management.
- Proficiency in using sales CRM software and other relevant IT & Microsoft tools.
- Results-oriented mindset with a focus on achieving and exceeding sales goals.
- Ability to work under pressure and adapt to changing priorities.

Desirable
- Knowledge of the industry, market and sales trends.

**DIVERSITY AND ANTI-DISCRIMINATION STATEMENT**

It is our people that make us successful and so we are committed to making **evo** an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. **evo **expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

**evo **are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

**_ NOTE_**_: _**_The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company._