Group Booking Supervisor

6 days ago

Lewes, United Kingdom Glyndebourne Full time

**Extraordinary opera, extraordinary people**

**IMMEDIATE START - August 2025**

We have a vacancy for a Group Booking Supervisor to join our Box Office Team on a Fixed Term contract until August 2025.

Reporting to our Head of Ticketing and Membership Services. The primary purpose of the role is to service group and hospitality bookings, ensuring an exceptional end to end customer experience.

**Key Tasks and Responsibilities**
- Work with the Head of Ticketing and Membership Services and the department to service our Groups and Package bookings
- Maintain the group and hospitality database.
- To complete regular evaluations of ticket sales, group bookings and hospitality package sales.
- To advise incoming enquiries and convert to sales.
- To engage and steward previous, current and prospective groups and package bookers.
- Manage renewals and retention.
- To work with the Ticketing Systems team to ensure packages, processes and tracking are built and in place for bookings
- To coordinate the end to end process with suppliers, including Dining at Glyndebourne ensuring exceptional customer service.
- To oversee the invoicing process for packages and group sales. Credit control.
- Perform other reasonable job-related or ad-hoc duties as assigned by your line manager

**Knowledge, Skills and Experience**

**Essential**
- Familiarity with Customer Relationship Management (CRM) tools and web technologies to manage leads and track sales activities.
- Capability to inform the Box Office team, share clear objectives, and provide guidance and support.
- High attention to detail.
- Demonstrable keyboard and accuracy skills (minimum 50 wpm and 100% accuracy)
- Experience of working in a fast paced sales and customer service environment
- Exceptional Customer Service skills in using a variety of communication channels (e.g. In person, by telephone, in writing) with a focus of building and maintaining relationships with customers exceeding customer expectations.
- Experience in evaluating performance, setting KPIs, and implementing change to improve results.
- Strong organisational skills to manage time efficiently, prioritise tasks, and handle multiple responsibilities.
- Understanding of the logistics and operational aspects of managing group bookings and events.
- exceptional organisational abilities and attention to detail to manage multiple bookings and events simultaneously.

**Desirable**
- Knowledge of a live theatre environment: understanding the products/services being sold and the industry in which the company operates.
- Awareness of customer preferences, and competitor activities to adapt accordingly.
- Knowledge of opera.

**Special Requirements**
- Flexibility of working hours, specifically evenings and weekends throughout the Festival and Autumn to suit the seven-day nature of the Customer Service operation
- Commitment to a service-based environment;
- Excellent verbal and written communication skills to interact with customers, team members, and other stakeholders effectively.
- Any job offer will be conditional on enhanced reference checks including a basic criminal record check.

**Hours of Work**

The contractual hours of work are 35 per week worked over 5 days between Monday - Sunday.

**Salary and Benefits**.
The Salary for this position is £29,000 per annum

We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum, pro rata. We also give additional non-contractual closure dates at Christmas.

We offer 6.6 weeks pa pro rata holiday inclusive of bank holidays.

We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer:

- Free Pilates and Zumba classes, once a week
- Corporate Gym memberships
- An onsite Physiotherapist
- Cost price electric car charging
- Cycle to Work scheme
- Subsidised dining at our onsite restaurants
- Free tea and coffee
- Discount at the Glyndebourne shop
- Free on-site parking
- Free minibus service to and from Lewes train station and Ringmer
- Discount at various highstreet retailers through the Glyndebourne benefits hub

**How to Apply**

To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form.

**Applications will be reviewed as they arrive**
- As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team._

**Job Types**: Full-time, Temporary contract
Contract length: 15 months

Pay: Up to £29,000.00 per year

**Benef

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