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Welcome & Service Assistant Manager / RHeolwr

4 weeks ago

TalyCafn, United Kingdom National Trust Full time

Summary We have an exciting opportunity to join the team of welcome staff and volunteers at Bodnant Garden. With 300,000 visitors every year, Bodnant is an is a busy and exciting place where no two days are the same. As Welcome and Service Assistant Manager, youwill supervise the staff & volunteer team, supporting the Welcome Manager to welcome our visitors and help them enjoy their visit. You’ll respond to customer enquiries and issues, delivering outstanding customer service to everyone. You'll work on a 3 weekrota, including one weekend in 3 and regular bank holidays.

Mae cyfle cyffrous wedi codi i ymuno â'r tîm o wirfoddolwyr a staff croeso yng Ngardd Bodnant. Gyda 300,000 o ymwelwyr y flwyddyn, mae Bodnant yn lle prysur a chyffrous lle mae pob diwrnod yn wahanol. Fel Rheolwr Cynorthwyol Croeso a Gwasanaeth, byddwch yngoruchwylio'r tîm o staff a gwirfoddolwyr, yn cefnogi'r Rheolwr Croeso wrth groesawu ein hymwelwyr a’u helpu i fwynhau eu hymweliad. Byddwch yn ymateb i ymholiadau a materion cwsmeriaid, yn cynnig gwasanaeth cwsmer rhagorol i bawb. Byddwch yn gweithio ar sailrota 3 wythnos, gan gynnwys un penwythnos allan o 3 a gwyliau banc rheolaidd What it's like to work here This world-famous 80-acre botanical garden with spectacular views across Snowdonia is a joy to be part of in every season. Bodnant’s large gardening staff work hard to maintain the much admired and inspiring plant collections, expansive lawns and colourfulterraces, and there is a real family atmosphere within the long established group. The team welcome forward thinking and creative people with a collaborative approach, and love of the outdoors. You're likely to need your own transport to get here.

Click here for more information about this location
Mae’n bleser bod yn rhan o dîm yr ardd fotaneg 80 erw fyd-enwog hon, sydd â golygfeydd ysblennydd ar draws Eryri, ym mhob tymor. Mae'r tîm mawr o arddwyr ym Modnant yn gweithio'n galed i ofalu am y casgliadau o blanhigion, y lawntiau eang a’r terasau lliwgar,ysbrydoledig a mawr eu bri, ac mae awyrgylch teuluol go iawn o fewn y grwp hirsefydledig. Mae’r tîm yn croesawu pobl greadigol a blaengar sy’n hoff o gydweithio, ac sydd wrth eu bodd yn yr awyr agored. Mae’n debygol y bydd arnoch angen eich trafnidiaeth eichhun i gyrraedd yma.
Cliciwch yma am ragor o wybodaeth ynghylch y lleoliad hwn What you'll be doing You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’llbe using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You’ll deal with service recovery and will engage with all our visitorsto inspire support through membership, and help visitors to enjoy their stay.

Byddwch yn gyfrifol am weithrediad yr ardal groeso o ddydd i ddydd ac yn sicrhau y darperir y safonau uchaf o wasanaeth a phrofiad ymwelwyr, gan fod yn gadarn eich barn a'ch penderfyniadau, yn unol â chanllawiau a pholisïau’r Ymddiriedolaeth Genedlaethol. Byddwchyn defnyddio eich sgiliau cyfathrebu a chreadigrwydd i ysbrydoli ac ysgogi eich staff a gwirfoddolwyr, ac i helpu i gyflwyno wyneb cyfeillgar yr Ymddiriedolaeth Genedlaethol i filoedd o ymwelwyr. Byddwch yn mynd i'r afael â'r gwaith o adfer gwasanaeth ac ynymgysylltu â'n holl ymwelwyr er mwyn ysbrydoli cymorth drwy aelodaeth, a helpu ymwelwyr i fwynhau eu hymweliad Who we're looking for Who we are looking for:

- Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader, adaptable and responsive under pressure
- Ability to initiate service recovery without senior support
- Good IT skills (all MS Office)
Am bwy ydym yn chwilio:
- Profiad ymarferol da mewn amgylchedd busnes ymwelwyr, twristiaeth, treftadaeth neu wasanaethau ymwelwyr perthnasol
- Yn naturiol chwilfrydig am bobl, ac yn frwd dros gyflwyno’r safonau uchaf posib o wasanaeth cwsmer, a phrofiad o hynny
- Sgiliau trefnu rhagorol
- Arweinydd hyderus, sy’n hyblyg ac yn ymatebol dan bwysau
- Y gallu i ddechrau ar waith adfer gwasanaeth heb gymorth uwch
- Sgiliau TG da (pob rhaglen MS Office)
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.
- Mae’r arwyddair ‘I bawb, am byth’ yn ganolbwynt yr Ymddiriedolaeth Genedlaethol. Rydym yn gweithio’n galed i greu diwylliant cynhwysol, ble mae pawb yn teimlo eu bod yn perthyn. Mae’n bwysig bod ein pobl yn adlewyrchu a chynrychioli amrywiaeth y cymunedaua’r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ni ein bod ar gyfer pawb, rydym eisiau i bawb dderbyn croeso yn ein timau hefyd.

O ba le bynnag y dewch, a waeth beth yw’ch cefndir, rydym yn awyddus i glywed gennych. Mae croeso i bawb.

Mae’r buddion o weithio gyda’r Ymddiriedolaeth Genedlaethol yn cynnwys:

- Gweithio hyblyg pryd bynnag y bo modd
- Parcio am ddim yn y rhan fwyaf o leoliadau
- Mynediad am ddim i’n heiddo i chi, i’ch gwestai a’ch plant (dan 18)
- Cylin pensiwn sylweddol hyd at 10% o gyflog sylfaenol

Cliciwch yma i ddysgu rhagor am y buddion a gynigiwn i chi i'ch cefnogi.

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