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Office Assistant/customer Service Operator

5 months ago

Lincoln, United Kingdom UNIFORM DIRECT Full time

Office Assistant/Customer Service Operator

On the whole this position is Monday to Friday. However you will also be required to work on weekends during our peak period.

**What do I need to be successful in this role?**
- We're looking for supportive and enthusiastic people on a full time basis to join our customer service team.
- A team player that is happy to learn about our business and take a hands on approach to helping customers online, instore and on the phone.
- Customer service experience is not essential, it is your understanding of the job and the needs of the business that are paramount and we can offer you full training on the job
- Problem solving skills the ability to think on your feet and create solutions for our customers.
- Willingness to take ownership
- Self-led enthusiasm to grow, succeed and learn - We're passionate about you and your career,
- Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.
- Full clean driving licence although not essential would be a great asset, this will allow you to help us with deliveries to our stores and attend at schools for meetings and setting up and managing 'pop-up shops'

About the role:
Working as part of a team you will be providing advice and information to customers relating to all aspects of customer service, helping customers before and after sales.

Duties will include:
Professionally handling all customer calls including queries and complaints
Advising customers of how and what to order, sizing advice, turnaround times etc Dealing with new enquiries from schools and maintaining relationships with existing schools, signposting enquiries to the relevant team as appropriate.

Maintaining and updating customer records
Liaising with other internal departments to obtain information to respond to customer queries
Developing and maintaining current product and systems knowledge

Assisting in other areas of the business/warehouse as and when required.

Skills and Experience required:
**Job Types**: Full-time, Permanent

**Salary**: £15,173.99-£25,136.83 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Lincoln: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: OFF6/23