Transport Co-ordinator

Overview:
Americold, is dedicated to delivering fresh and frozen food handling solutions through our international facility network using local market knowledge with a focus on customer care and sustainability. Driven by an entrepreneurial spirit and respect for its rich heritage. Our culture is characterised by integrity, teamwork, customer service, giving back, accountability. We are passionate about what we do, and we want to provide the highest quality of service to our customers and a great working environment to our staff. We value our employees’ contributions to the business and give them the space to grow personally and professionally with the company.

Qualifications:

- Excellent geographical knowledge
- Commercially focused, customer service driven
- Ability to operate in a fast paced, high pressured environment
- Ability to communicate at all levels of the business
- Assertive. Fair. Confident.
- Positive ‘can do’ approach
- Competent computer skills and willingness to learn and improve skills as necessary
- Self-driven to overcome obstacles to succeed

**Responsibilities**:

- To be the main point of contact for drivers, dealing with; work instructions, re-load details, operational issues i.e., breakdowns, rejections, traffic delays etc.
- Responding to and dealing with the above in a timely manner in order to reduce driver downtime
- Responsible for the distribution of company comms to drivers eg. wage slips, letters, holiday cards etc.
- Responsible for ensuring the plan is executed and any unavoidable deviation from the plan is executed in the most cost effective way possible whilst ensuring customer service has mínimal disruption.
- Ensure all decisions are made in line with Transport Legislation, EU Regulations and the Working Time Directive
- Carry out fleet status checks as and when required throughout the day
- Highlighting and communicating late running vehicles to the Traffic support team
- Own the nights handover process and distribute to relevant parties as necessary
- Update ETA’s for any inbound vehicles to ensure core systems and visibility to other departments is accurate
- Maintaining and updating all relevant systems as and when required
- Responsible for the analysis and corrective action on specific KPI’s as set by the Transport Planning Manager
- Working closely with the Transport Management team to identify opportunities and drive continuous improvement
- Ensuring effective communication both internally and externally