Technical Support Administrator

3 weeks ago


Malvern, United Kingdom Saeker Consulting Limited Full time

Saeker is an established and highly regarded health and safety consultancy and compliance software business, providing support for hotels, holiday parks and businesses in other sectors.

We protect our clients’ from legal, reputational and regulatory risk through a unique blend of software and support. We are committed to delivering exceptional standards and building long term relationships with clients.

Due to continued growth, we have an opportunity for a Technical Support Administrator to join our team based in Malvern. The key purpose of the role is to provide assistance to clients in use of our software and app and ensure their platforms are set up correctly for them. You will deliver online training for users and create video and written help centre articles as well as monitoring and assigning conversations that come in through the chat feature within the software.

We are looking for someone who meets the following criteria
- Committed to delivering an excellent standard for our clients.
- Excellent IT skills and ability to learn to use new platforms.
- Confident delivering online training, answering the phone and using online chat with clients.
- Detail orientated and confident to highlight anomalies.
- Well organised and flexible to changing priorities.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- IT: 1 year (preferred)

Work Location: One location



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