IT Systems Support Officer

2 days ago


Redditch, United Kingdom Atom Recruitment Ltd. Full time

Our Client is a fast growing multi sector speciality distributor of chemicals and raw materials to the UK Manufacturing Industry

They are now seeking an **IT Systems Support Officer.**This position is a **hybrid role** and will be part office based in Redditch, Worcestershire and part home based. It is a full-time permanent role.

**Job Purpose**
- The IT Systems Support Officer is responsible for identifying, recommending and implementing IT solutions to drive business productivity
- As a standalone internal role the IT Systems Support Officer will deliver a high level of customer service for all end users within the business, taking responsibility to manage external IT systems service providers to ensure a stable platform for all ITusers

**Key Responsibilities**

**Business Productivity**
- Liaise with internal departments to understand their needs; recommend solutions and provide support to users
- One Drive / Sharepoint development
- Provide support to the Netsuite ERP Manager
- Project management for new software - from producing spec; recommending provider; testing; roll out/launch and training
- Keep abreast of software developments and the impact to our Client

**IT Systems and User Support**
- Manage IT outsourcing company to ensure that all SLA’s are met
- Resolve onsite IT issues self or through 3rd party
- Management of software costs and licences
- MS 365 administration
- Management of the company IT asset register
- Ensure security of the IT systems
- Set up and maintain IT procedures manual
- Manage telecoms requirements through a 3rd party
- Produce Training User guides and upload for staff to refer to
- Provide induction training to new staff, including initial IT functions,specific departmental software and Microsoft packages

**Reporting and compliance**
- Report findings to Business Management Team (BMT)
- Produce relevant IT reports
- Manage Data Protection requirements through 3rd party. Ensure that our Client is compliant, including training of staff where appropriate
- Develop and maintain relevant KPI’s to ensure the IT systems & productivity projects are on target

**Qualifications and Experience**
- Educated to degree level or equivalent in an IT discipline
- Microsoft 365 package, including OneDrive and Sharepoint
- Knowledge and experience of using the following technologies:

- Exchange Server
- SQL Server
- Dynamic Host Configuration Protocol (DHCP)
- FTP
- IT Security - Firewalls, Spam Filtering and Antivirus
- Certificate in MCITP or MCSE
- Project management skills
- Strong interpersonal and influencing skills
- Solution seeking attitude
- Ability to form and maintain relationships and gain trust and respect from stakeholders, both internal and external
- Able to communicate with non-IT colleagues at all levels within the organisation
- Demonstrates Drive, a Growth Mindset and a Team player approach
- Excellent analytical and organisation skills, with an excellent attention to detail
- A systems thinker who can see the impact of their actions on other areas.
- Experience of managing an outsourced IT provider (desirable)

In return, our Client is offering a basic salary of £35,000 - £40,000 per annum plus benefits (salary is negotiable and dependent on experience).


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