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Customer Experience Advisor

4 weeks ago

Remote, United Kingdom Hostonic Hosting Limited Full time

Your role will require you to work alongside Colleagues, Support Managers and Company Directors in improving and succeeding in giving the best possible customer service possible.

**Your Tasks & Responsibilities**
- To Respond and resolve support tickets on WHMCS.
- To Respond and resolve live chat enquiries.
- To Provide excellent customer support at all times.
- To Help and encourage users during a purchase on the website or over the phone.
- To Answer phone calls using software.

**The Requirements**
- Basic experience or knowledge in Hosting Solutions and Customer Support.
- You have a genuine friendly, optimistic, and helpful attitude.
- You are willing to learn, be open-minded and not be afraid to ask for help if required.
- Have good grammar and basic mathematical skills.

**Some Helpful Attributes**
- Previous experience in customer services with a brand or company
- Previous experience with the following software & tools is preferred:

- Social Media: Twitter, Facebook, Instagram and other social media sites.
- E-Commerce: WHMCS and/or ticketing and live-chat products.
- Microsoft Office; MS Office, MS Excel, MS Outlook (Hotmail), MS Teams.
- Live Chat: Tidio, Crisp.Chat, ChatSupport and/or other live chat integrations.
- VOIP: Circleloop, RingCentral, e Receptionist and other VOIP software.

**Job Types**: Part-time, Zero hours contract, Volunteer

Expected hours: 6 - 30 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Remote

Reference ID: THHO32
Expected start date: 09/04/2024

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