Tech Support

2 weeks ago


Leeds, United Kingdom CCTVdirect Full time

We first opened our doors in 2007 & we've been on an incredible journey ever since, growing to become one of Europe's leading CCTV distributors to trade installers.

We have dedicated Sales Account Managers, a fully trained Technical Team, a pro-active Marketing Department, a highly skilled Warehouse Team, & finally, we're looking for you

Everyone has something to offer here, we are a team of people who are all working towards one goal. We set ourselves targets & celebrate when we reach them. We focus on the task at hand & make sure everyone has the tools to do their job properly.

Going the extra mile is instilled in our company values & with the passion our team has, we're always a step ahead.

Providing outstanding Customer Service is at the heart of everything CCTVdirect do. We are seeking the best customer-focused IT or security expert to support our business buyers with issues that may arise onsite post-purchase or pre-sales.

The role and environment is fast-paced, progressive and fun. You will be amazing on the phone, confident, friendly, passionate but professional.

We are looking for 1st level tech support experts or those wishing to move to 2nd or even 3rd level. You will need networking, IT support experience, the ability to learn technically and support our full range of world leading CCTV and security products to our regular Trade buyers and systems installers.

**Responsibilities**:

- Incredible customer service
- Excellent communication skills both on the phone and in writing
- Tech Support helpdesk experience
- Networking and exceptional IT skills and understanding
- TeamViewer or similar
- The ability to learn new products quickly & be technically minded


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