Quality Governance Team Assistant

5 months ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

For Internals Only

We are looking for an experienced Personal Assistant to work within a dynamic, supportive team as part of the Quality Governance Team at the Royal Berkshire Hospital. The post-holder will act as a Personal Assistant to two senior members of the team, the Associate Chief Nurse for Workforce, Improvement and Standards and the Head of Compliance. In addition, the post-holder will assist the Head of Compliance in all matters relating to Care Quality Commission compliance within the Royal Berkshire NHS Foundation Trust. As one of three administrative assistants within the Quality Governance Team, the post-holder will have opportunities to learn new skills and knowledge working across several disciplines within the NHS Quality, Compliance and Improvement field.

For more information about the post please contact Karolyn Baker, Associate Chief Nurse 01183228021

To act as personal assistant to the Associate Chief Nurse and Head of Compliance. within this role;

Provide a full range of secretarial and administrative support including photocopying, typing, word processing, database management and generating routine correspondence

Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary

Prepare all relevant papers for the daily appointments for the Associate Chief Nurse and Head of Compliance. Participate in bringing forward systems for progress chasing outstanding issues, comments and action

Preparing, collating and circulating papers and reports for meetings

Be proactive and forward plan agenda items and supporting papers for regular meetings

The Town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent
leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities
for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and
talented staff to make this happen.

To act as a key member of the Quality Governance Team administrative staff and in this role;
Organise and maintain manual and electronic information systems to ensure that information is kept securely and is accessible to other members of the team paying due regard to data protection legislation and NHS guidance within the Quality Governance Team

Receive telephone calls for members of the Quality Governance Department when they may be out of the office and use initiative to deal with phone calls and messages in a professional manner

On behalf of the Department liaise with the Human Resources Department for jobs that need advertising within the department e.g. uploading job descriptions to the HR system, setting interview dates

Raise requisitions, obtain authorisation as required and process payment of invoices and part orders, in line with the electronic order and invoicing system and in accordance with the Trust’s Instructions

Maintain departmental structure chart and ensure departmental phone list up to date

Provide monthly download from central system on departmental appraisal and mandatory training compliance rates

Upload data for departmental staff to Trust sickness and holiday monitoring system (Optimise)

Progress ‘chase’ reports which are being produced on behalf of the teams

Jointly with other members of the team, maintain a pleasant working environment and present a professional and helpful manner when dealing with colleagues and visitors. Work with colleagues to continually strive to improve the efficiency and effectiveness of the team

Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.

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