Aftercare Operative

**Aftercare Operative**

**(North West)**

Eric Wright Construction work in a variety of sectors including hi-rise residential city apartments, Educational, City Regeneration and Health, schemes that range from £5m to £45m+. We’re looking for an Aftercare Operative to join our growing team.

Our business is truly special; part of the Eric Wright Group, and wholly owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose. Forward thinking and people focused, we retain our traditional values and are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Our business would not be the business it is today without its people, we strive to develop and nurture talent, provide a positive healthy environment empowering our people to be the best they can be.

**The role**

To perform perform defect repairs to a high standard, along with carrying out day-to-day checks and procedures, ensuring excellent client relationship is maintained at all times. Reporting to the Aftercare Manager you will provide a professional post completion defects rectification service to clients, with particular responsibility for the residential units in Manchester. The role will require you to be on call (24-hour call out - seven days per week) on a rotation basis (one week per month).

Your main duties and responsibilities will include but not be limited to:

- Responding to reported defects on completed projects, identifying the cause and party responsible
- Undertaking temporary or permanent repairs of a minor nature
- Arranging for EWC supply chain to return and undertake defects rectification works
- Working and coordinating with Clients representative and occupiers successfully
- Coordinate and carry out defect rectification work
- Order plant and materials where necessary to facilitate repairs.
- Must be able to accommodate being on 24 hour call at shared periods of time.
- Attending meeting and providing written updates as and when required

**In return we offer.**
- ** Enhanced annual leave **starting at 26 Days + bank holidays rising with service
- ** Interest free loan payments** to help you with purchasing tools
- ** Enhanced Paid Family Leave** - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more
- ** Learning and development** - we offer a range of learning opportunities to develop talent at all levels within our business focusing on technical competence, upskilling, compliance and governance and career development.
- ** Pension** — 6.5% employer contribution of your salary into your pension to help you save for the future
- ** Group Income Protection - **50% of your salary covered for 3 years for long term illness
- ** Health Plans** - optional, including dental, cash health plans and critical illness
- ** EAP** - Employee Assistance Programme through Health Assured, supporting you and your family with advice, guidance and counselling on a variety of areas such as health, fitness, home life, finances and much more.
- ** Mental Health support **- through the **Thrive app**, approved by the NHS, provides tools, to tackle, prevent and manage common stressors such as sleep, bereavement, work issues etc. Also provides relaxation, breathing and meditation techniques and measures impact.
- ** Savings scheme - **Put aside an affordable amount for a rainy day in the future
- ** Recognition awards** - awards for long service and special birthdays
- ** Onsite Nursery** - we have a subsidised nursery on site at Head office
- ** Onsite gym** - we have a gym on site at Head Office - free to use
- ** Company Doctor **- for when you can’t get to see your own or if you have any health concerns
- A comprehensive **health and wellbeing strategy** focused on physical, emotional, financial and career wellbeing
- A wide range of enhanced benefits to support your **well-being and work-life balance**

**Our business believes people are at the heart of what we do, training and development is our passion, we want to develop people to be the best they can be.**

It is **essential** that you have a CSCS qualification and Construction Industry knowledge, ideally from a trade background (plumber / joiner). It goes without saying that you have excellent communication skills both oral and written and can confidentially converse with clients and customers with ease. It would be beneficial if you have previous Facilities Management knowledge. You will be IT conversant in particular working with Microsoft Office programmes. Finally, you will enjoy working in a fast pace environment and working as part of a team.

**Our ethos**

Working at the Eric Wright Group is truly special; we are a commercially focused business with a social purpose. Forward thinking, yet retaining, much lost, traditional values, we are extremely proud of our dedicated, passionate and friendly col