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Customer Success Manager
4 months ago
**Role**: Customer Success Manager
**Location**:Preston
**Salary**: £35K
Our client are a high growth services provider working with large blue chip clients. Founded 20 years ago the original founders are still with the business, having received PE investment last year they are scaling quickly and need the best talent to supportthis growth. In return you will get the opportunity to work for a business who prioritise their people and culture driven by their values: energetic, understanding and clarity.
Reporting into the Operations Director you will be responsible for managing the Customer Success team of 2, this role was previously standalone but due to rapid growth they are investing more resource to make sure they are providing a world class serviceto their customer. Key responsibilities will include:
- Ensure services are performed to the customers' expectations whilst helping the customer to achieve their desired outcomes and goals
- Manage and maintain relationships with large blue chip customers to build loyalty
- Owning and managing the onboarding of new customers and the renewal of existing
- Lead regular service review meetings with customers to monitor their metrics, ensuring SLA's are upheld, identify any issues
- Act as the interface between the technical teams and the customer/sales
- Asset management & Capacity management for customer-specific needs
- Proactively perform regular internal service reviews to early identify any potential issues, failures or reductions in service quality
- Lead internal service/account management review meetings, managing all actions, tasks and risks/issues identified through to successful resolution
We are looking for someone with previous experience managing Customer Success teams within a similar B2B environment, experience of managing large blue chip accounts and someone who has the ability to bring in new ideas and processes. You must be solutionfocused and a self-starter. In return you will get the opportunity to work for a company who invest in their team from your learning and development to wider benefits including option to buy and sell holidays, healthshield and electric car scheme. This roleis also hybrid allowing you to work flexibly.
