Security Concierge

2 weeks ago

London, United Kingdom Auriens Full time

We are currently recruiting a Security Concierge for our new luxury residence, Auriens Chelsea. Auriens Group is redefining luxury later living, changing expectations about the sector and enabling residents to make the most of their later lives. No detail is left unconsidered, through exquisitely designed properties, unparalleled services and an exceptional health and wellness offering.

At Auriens, we are always looking for passionate, creative, and dedicated individuals to join our team. We seek people who think creatively, who have an entrepreneurial outlook and way of working, people who value long term relationships and want to be part of building the most exciting new brand in luxury later living.

**About the Role**

The Security Concierges main task is to assist and work in proximity with the rest of the team formulating and delivering the residence Security Policies ensuring that the property, assets, staff, and residents are protected from any kind of loss, damage, or threat.

The Security Concierge will be actively involved in the Health & Safety and Security function of the Department and the residence in general, actively assisting with accident and incident investigations; remedial action and to be involved in project work at times ensuring they are completed as per set deadlines.

The Security Concierge will maintain and coordinate the delivery of a loss prevention strategy at property level in accordance with the local government and the Health and Safety committee, ensuring that the property is able to demonstrate its commitment to excellence in Health & Safety, Fire Safety, Security, Business Continuity and ensure the building exceeds legislative requirements.

The Security Concierge will play a pivotal role being predominantly resident facing and have exceptional customer service skills and a desire to give the very best in luxury service whilst able to respond to emergencies and security related events should they occur.

This role of Security Concierge is an integral role within the operations team of Auriens Chelsea. Together with the Concierge team will be one of the main contact points for the Residents and an Auriens Ambassador to external Guests and potential new Residents.

The Concierge Desk will be the central hub where Residents will seek information and recommendations. It is the Residence Concierge’s and the Security Concierge’s main objective to deliver the highest service levels and to anticipate the Residents’ needs.

They will ensure that all requests of our Residents and their Guests are being honoured to their fullest satisfaction, including transportation, reservations, shopping services, and they are knowledgeable about in house and local amenities as well as special local events. They will guarantee the privacy of our Residents by being the gatekeepers of the entrance and welcoming guests to Auriens. They will assist in the coordination of all in-house residential services and provide residential unit access, as directed.

The Security Concierge will perform Lobby Ambassador tasks and will develop strong and lasting relationships with the residents.

As a Security Concierge will need to have an all-round awareness of the building MEP systems, security, life safety systems, and other operational processes and systems as required.

Of the upmost importance for our Security Concierge is to be able to build strong and lasting relationships, not only with our residents when collaborating on their individual needs, but also across all departments from our health club to operations and care teams.

The Security Concierge must openly demonstrate an ethos of exceptional service by significantly raising the profile of the business by delivering a confidently professional, sophisticated, visible, and proactive residential customer and security service to all residents and staff members during the night.

**Daily Duties**
- Welcome and acknowledge all Residents and their guests, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation
- Communicates effectively with Residents and colleagues across the business via written correspondence, phone, and face to face to maintain an effective communication strategy in all interactions, responding to any questions, needs and desires and following up with them to ensure their requests have been met to their satisfaction and to anticipate their understated needs. Exhibiting appropriate service behaviour (such as greeting, eye contact, using names, personal presentation & grooming standards)
- Ensure that all activities are in compliance with national laws and regulations, management decisions and Auriens Chelsea operating policies, processes and procedures
- Overseeing the daily security function and conducting patrols in all areas of the premises in the pursuance of criminal and or unlawful activity. Ensure that the Security procedures are always maintained by team membe

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