Customer Service Advisor

1 month ago

Port Clarence, United Kingdom AUCTORO RECRUITMENT LIMITED Full time

**Customer Service Advisor - Hyrbid Working**

We are working exclusively with an industry leading client on the lookout for a Customer Service Advisor to join their site in Port Clarence.

As a Customer Service Agent you will be responsible for providing genuine customer service through a number of channels, including answering telephone enquiries, and supporting credit control, as well as coordination and administrative tasks.

**Key responsibilities**:

- Maintain a high standard of customer service at all times, regularly demonstrating initiative to retain customer loyalty and promote company products and services
- Be receptive to complaints or problems, research and resolve them
- Provide speedy and accurate information by telephone and in writing in line with procedures
- Advise and update customers on deliveries and schedules
- Operate all systems (computerised and administrative)
- Communicate effectively with all relevant site/company and external departments
- Be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice
- Assist in developing processes for constant improvement for the benefit of the customer and the company business goals
- Retain a positive attitude towards learning, growth and change
- Take responsibility for own development
- Demonstrate a professional and positive attitude at all times
- Understand and comply with company HSE polices, and understand the importance of such
- Accurately process all credit card payments in line with company procedures

**As such we would like you to**:

- Ideally have experience from working in a similar role where providing a high standard of customer service was key, especially telephone based
- Ideally have credit control / sales ledger experience
- Demonstrate strong communication skills with the ability to communicate with different people in a variety of ways; face-to-face, telephone, written
- Have and be able to draw on strong customer service skills
- Have a sound understanding of credit control procedures and basic account balance details
- Demonstrate high competence in using Microsoft Office packages and the ability to quickly adapt to and learn new systems
- Possess a flexible approach and a willingness to contribute to changing situations
- Be well-organised with the ability to prioritise a varied workload

Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life,and they want to share that with you

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