Bookings & Reservations Administrator

2 weeks ago


Liverpool, United Kingdom FLIP OUT LIVERPOOL Full time

**Flip Out Liverpool **are seeking a Full Time organised, reliable and hardworking **Booking & Reservations Administrator **to join their BRAND NEW team

We are consistently busy throughout the year and bring in all types of bookings, from families, individuals, schools, football teams, scouts & guide groups as well as many more. This is why the role you will play is exceptionally crucial.

We are all about our guests Your goal will be to provide them with the best customer service possible Our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time

**Duties and responsibilities**:

- Be the voice of Flip Out
- Complete party admin packs in preparation for the following weeks' parties
- Reviewing company reviews and responding to reviews appropriately
- Handling complaints, taking full detailed reports and resolving situations whilst keeping cool, calm and collected
- Completing various administration tasks
- Ensure excellent standards of housekeeping are maintained at all times
- Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
- Interaction is the absolute key to creating unforgettable experiences one guest at a time

**Qualifications/Skills**
- High level of written and verbal English
- Comfortable with upselling
- Eager to Learn
- Fantastic Teamwork
- Be personable, engaging, positive and bubbly as well as being patient, calm and empathetic
- This role is all about personality and the right attitude where you know nothing else other than making all our guests feel listened to and cared for at all times

**Salary**: Up to 23,000 per annum

Hours: 40 Hours per week

Hours of Work: 5 days out of 7.

Please note that this job description is not exhaustive and additional duties may be assigned based on business needs.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you able to work weekends and school holidays?
- Why do you think you would be a great Booking & Reservations Administrator?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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