Temporary Customer Service Assistants
3 weeks ago
**Temporary Customer Service Assistants (telephone based) I Approx 6 month assignments initially, however these could be extended and other permanent opportunities are available I £11.59 per hour (Scale D) | 37 hours per week (Monday to Friday) I Hybrid/County Hall, Norwich based**
Norfolk County Council’s Customer Service Centre (CSC) is the first point of contact for our customers.
Our Customer Service Centre is proud to hold the nationally recognised Customer Service Excellence Award. It is our aim to become the best performing council in the country for customer service. To achieve this, we are looking for highly motivated and process led individuals to join our expanding team.
If you’ve got a customer service or relevant retail background, then you’ll know what makes for a great customer experience - excellent communication and a desire to resolve customer queries at the first point of contact.
We deal with a diverse set of services ranging from Adult Social Care to Highways to Registrars to Library Services. We have over 20 skillsets (and growing) in our department. Over a period of time, you will receive full training to become a multiskilled agent.
The core working hours are Monday to Friday 8:55am to 5pm. This is currently a Hybrid Position with a mix of office based and remote working from home. We ask that you have in place good Broadband connectivity and can work privately.
If you thrive in a fast-paced, ever-changing work environment and are eager to expand your career horizons, this role is tailor-made for you. By joining our team, you will have the chance to develop your skills while also contributing to the growth and development of the department.
We are looking for people who:
- Have experience of delivering excellent customer service.
- Are comfortable engaging with a diverse network of people via telephone, including people who are vulnerable or at crisis point.
- Can follow a defined process.
- Have good attention to detail and excellent data entry skills.
- Can use a variety of different computer systems and programmes whilst on the phone to the customer.
- Have a service improvement mind-set, wanting to make things better for our customers.
If you have answered yes to all of the above, then we would love to hear from you
You can also find out about the reward and benefits we offer as well as our other terms and conditions.
Please quote job reference: 3774
Closing date: Sunday 6 August 2023
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
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