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Implementation Consultant

4 months ago

Cambridge, United Kingdom Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
1 - 5%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About The Team**
You will be joining a highly motivated and driven team of people who work in the eCommerce Payment sector. Our aim is to ‘WOW’ the very top set of our most important Tier One Customers by providing dedicated Implementation support. To achieve this requires agility and an ability to work creatively in an ever-evolving and diverse payments landscape.

**What You Will Be Doing**
You provide dedicated Implementation support for the businesses top strategic and most commercially important corporate customers. To achieve this, you work closely with the Customer and Account Management team to fully understand the business and deliver their project roadmaps.
- Manage projects from the planning stage through to completion following clear and well-maintained project plans
- Present project reports and updates to key stakeholders at monthly and quarterly business review meetings
- Work creatively with customers and colleagues to achieve and maintain market leading payment solutions
- Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent reoccurrence
- Awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc
- Develop and execute an appropriate implementation plan for on-boarding, testing and launch for Tier 1 and 2 strategic customers

**What You Bring**
- Proven background in managing projects & presenting
- Experience of working within a senior technical team/role
- Senior level experience in handling complex customer technical integrations
- Experience in managing relationships between internal and external stakeholders
- Creative and forward thinking with a good aptitude for problem solving
- Strategic thinker with strong problem solving / solution design skills
- Experience regularly engaging with C level Stakeholders and Clients

**What We Offer**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility and respect
- A competitive salary and benefits

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**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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